AI Deployment Lead

Role Overview

AI Deployment Lead at Sarj.ai, a Voice AI and AI agents company built in KSA with Silicon Valley expertise, based in Saudi Arabia.

Company Overview

Sarj.ai is a high-growth, innovative tech start-up creating solutions in Voice AI and AI agents, combining KSA-based operations with Silicon Valley expertise.

Role Purpose

You will sit at the intersection of customers, product, and engineering teams, owning the delivery of AI solutions from initial requirements through deployment. You'll translate customer needs into technical requirements, ensure high-quality delivery, manage expectations, solve problems, and exercise sound judgment under pressure.

Key Responsibilities

Customer Engagement & Requirements

• Work with customers to identify high-impact problems and define AI-driven product features to address them.
• Convert customer requirements into clear technical specifications and use cases for internal teams.
• Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.

Delivery & Project Management

• Oversee sprints and project timelines, ensuring timely and high-quality solution delivery.
• Own customer delivery as the primary point of contact throughout implementation, ensuring expectations, timelines, and outcomes are clearly managed.
• Deliver demonstrated delivery and project management skills with a high level of ownership.

Stakeholder Management

• Build trusted relationships and ensure the long-term success of deployed solutions.
• Manage difficult conversations with demanding stakeholders, especially when requirements, timelines, or expectations need to be challenged.
• Challenge both customers and internal teams constructively.

Qualifications & Experience

• 3+ years of experience in a customer-facing role involving technical delivery, implementation, consulting, solutions engineering, technical account management, or a similar function.
• Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
• Ability to discuss and assess technical trade-offs with engineering teams.
• Strong experience working directly with customers and managing stakeholder relationships.

Skills & Competencies

• Comfortable working with demanding customers and maintaining composure under pressure.
• Excellent attention to detail while managing multiple moving parts.
• Strong communication and negotiation skills, including resetting expectations when necessary.
• Good judgment: knowing when to push, when to compromise, and when to say no.
• Highly organized, proactive, and comfortable operating in ambiguous and fast-changing environments.

Additional Information

• Opportunity to be part of a high-growth, innovative tech start-up.
• Collaborative, mission-driven culture.
• Hands-on experience working on impactful AI products.