Agile Coach

Role Overview

Agile Coach at TAWANTECH. This role drives Agile maturity and continuous improvement across technology teams by coaching teams and stakeholders on Agile principles, practices, and ways of working to improve delivery effectiveness, collaboration, and organizational agility.

Role Purpose

Coach squads and stakeholders on Agile principles, frameworks, and behaviors to improve delivery effectiveness, collaboration, and organizational agility across multiple business lines and technology initiatives.

Key Responsibilities

Coaching and Development

• Coach squads on Agile principles, frameworks, and behaviors across multiple business lines.
• Coach Tech Leads to facilitate ceremonies and own delivery cadence.
• Build Product Owner capability and effective backlog management.
• Coach Kanban teams on flow, WIP limits, and service-level expectations.
• Partner with Chapter Leads on capability development, influencing without direct authority.
• Facilitate workshops, retrospectives, and transformation initiatives.

Assessment and Improvement

• Assess Agile maturity and drive improvements in team effectiveness and delivery performance.
• Establish and monitor DORA and flow metrics in Jira and GitLab.
• Identify and remove organizational and process impediments to delivery.

Onboarding and Operations

• Onboard new squads to a standard operating model and reduce time-to-productivity.
• Ensure Agile practices satisfy change governance, audit traceability, and regulatory risk controls.

Alignment and Collaboration

• Support alignment across squads, business lines, and technology initiatives.
• Promote collaboration, transparency, and sustainable delivery.

People Management

• Participate in the identification and recruitment of key talents for their respective Department.
• Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures.
• Set performance objectives, provide necessary support, evaluate and appraise the team and provide regular feedback on performance.
• Uphold a high-performance working environment and promote the Organization's Values.

Qualifications & Experience

• Bachelor's Degree required; Master's Degree preferred.
• 8+ years in technology delivery.
• 3+ years coaching teams at scale.
• Payments, banking, or regulated financial services experience.

Skills & Competencies

• PSM II, ICP-ACC, or SAFe SPC certification (good to have).