Agent - Business Team (Russian Speaker Only)

Role Overview

Agent - Business Team (Russian Speaker Only) at flydubai, based at the airport.

Role Purpose

Provide VIP treatment to business-class passengers, ensuring their comfort and satisfaction by anticipating and fulfilling their needs and preferences. Deliver a seamless and stress-free travel experience from arrival to departure, meeting and assisting passengers at all touch points and enhancing their overall journey.

Key Responsibilities

Passenger Welcome and Check-In

• Welcome business-class passengers upon arrival at the airport.
• Assist passengers with check-in procedures, luggage handling, and special requests or requirements.

Personalized Service Delivery

• Provide personalized services to business-class passengers through security checkpoints and immigration.
• Escort passengers to business-class lounges and departure gates.
• Offer assistance and support throughout the airport journey.
• Provide information on flight schedules, airport facilities, and amenities.

Passenger Support and Issue Resolution

• Meet and assist business-class passengers at all touch points.
• Ensure all passenger requirements are prioritized.
• Address and escalate any issues or concerns raised by passengers promptly.

Stakeholder Coordination

• Liaise with airport staff and other relevant stakeholders to coordinate services.
• Ensure smooth transition for business-class passengers.

Safety, Security, and Compliance

• Adhere to all safety and security protocols and regulations to ensure passenger well-being and security at all times.
• Read and comply with ISR policies of the Company.
• Diligently report any weakness or incidents to the respective Line Manager or Information Security team.
• Complete all required ISR awareness sessions.
• Follow associated guidelines in day-to-day business operations.

Record Keeping

• Maintain accurate records of passenger interactions, feedback, and any incidents or issues encountered during duty hours.

General Support

• Execute assigned tasks and responsibilities effectively.

Qualifications & Experience

• Associate Degree (2 years).
• 0 – 2 years of professional experience.

Skills & Competencies

• Fluent in English.
• Fluent in Russian.
• Microsoft Office.
• Customer Focus.
• Teamwork.
• Effective Communication.
• Personal Accountability and Commitment to achieve.
• Resilience and Flexibility (can-do attitude).