Admissions Assistant (UAE National)

Role Overview

Admissions Assistant position at International Schools Partnership in the United Arab Emirates. This role is open to UAE Nationals.

Role Purpose

Manage the admissions process to convert enquiries into enrolments, maximise student recruitment, and deliver exceptional customer service to prospective families throughout their journey to enrolment.

Key Responsibilities

Lead Generation and Enquiry Management

• Manage leads and convert enquiries into enrolments to maximise student numbers.
• Support lead generation and increase school awareness through school events and local community partnerships.
• Serve as the primary point of contact for new enquiries received through multiple channels.
• Respond to all new enquiries within one working day, answer questions, and arrange admissions meetings with the Principal or Head of School.

Admissions Operations

• Take an active role in the day-to-day admissions operations of the school.
• Manage and maintain the admissions appointment calendar, including follow-up on missed appointments.
• Liaise with families throughout the admissions process, ensuring timely follow-up and effective management of enquiries.
• Follow up after admissions meetings and coordinate with the Registrar and Finance teams to ensure a smooth transition from offer to enrolment.
• Provide ongoing support and communication to newly enrolled families, ensuring a high standard of after-sales care.

Events and Recruitment

• Conduct parent tours and support admissions meetings as required.
• Coordinate and manage the admissions event calendar with School Leaders, including recruitment events and open days.
• Organise admissions meetings, open days, and recruitment events while delivering exceptional customer service throughout the enrolment journey.
• Promote admissions events in collaboration with the Marketing team to maximise student recruitment.

Environment and Experience

• Ensure reception and welcome areas are prepared and provide a positive experience for prospective families.
• Work closely with parent-facing administrative teams to ensure excellent first impressions and a positive visitor experience.

Records and Documentation

• Maintain and update parent enquiry databases and admissions records.
• Review and update admissions documents, communication templates, parent communication platforms, and marketing materials to ensure accuracy and best practice.

Reporting and Analysis

• Prepare and contribute to weekly KPI, capacity, enrolment, and admissions pipeline reports.
• Analyse admissions data and provide recommendations to improve recruitment performance.
• Participate in regular Admissions and Marketing meetings and share updates with School Leaders and ISP stakeholders.

General School Support

• Provide reception cover when required and support general school administration.
• Contribute to the wider life and activities of the school community.

Skills & Competencies

• Ability to promote the school effectively to prospective families and support enrolment conversion.
• Warm, friendly, and approachable personality.
• Highly organised with strong attention to detail.
• Knowledge of relevant regulations, policies, and procedures.
• Ability to manage multiple priorities and work within strict deadlines.
• Proven ability to work independently and collaboratively with colleagues at all levels.
• Strong data coordination, analysis, and reporting skills.
• Skilled in the use of student registration and management systems.
• Excellent interpersonal skills, demonstrating tact, patience, and professionalism when dealing with stakeholders.
• Strong knowledge of ADEK requirements and eSIS filing processes.
• Positive attitude and enthusiasm for working with students, families, and colleagues.
• Calm and empathetic approach with an understanding of young people.
• Proficient in Microsoft Office applications.
• Ability to maintain accurate records and documentation.
• Experience preparing records, reports, and correspondence using spreadsheets and databases.
• Strong computer literacy skills.
• Excellent customer service and relationship management skills.
• Willingness to contribute positively as part of the school community.
• Strong sense of professionalism and integrity.
• Commitment to safeguarding and promoting the welfare of children.
• Excellent verbal and written communication skills in English.
• Collaborative team player with strong interpersonal skills.
• Effective behaviour management skills.

Additional Information

ISP Principles

ISP operates according to the following core principles: place children and students at the heart of all decisions, with their success as the measure of organisational success; treat everyone with care and respect, looking after one another and promoting wellbeing; operate effectively by focusing on what matters most and applying school policies consistently; make financial choices carefully based on the needs of children, students, and schools; and commit to continuous learning and improvement through personal and professional development.

Safeguarding and Vetting

ISP is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers must share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references, and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background, or other demographic characteristics. Candidates who share ISP's vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.