Account Manager Transfer Agency

Role Overview

Account Manager Transfer Agency at The Apex Group. The role is based in a location supporting fund administration and middle office solutions globally, serving as a knowledgeable and professional point of contact for fund investors, fund managers, and internal teams.

Company Overview

The Apex Group was established in Bermuda in 2003 and is one of the world's largest fund administration and middle office solutions providers. The company operates across 112 offices worldwide with approximately 13,000 employees. The business combines global reach with local service delivery and cross-jurisdictional capabilities.

Role Purpose

Manage an assigned set of funds individually and as part of a team, serving as the primary point of contact for fund documentation, investor registries, and AML/KYC processing. Coordinate transfer agency activities across all functions to ensure compliance, accurate reporting, and timely investor communications.

Key Responsibilities

Investor Due Diligence & AML/KYC

• Conduct AML screening to ensure investor compliance with money laundering regulations.
• Consider all investor types including individuals, nominees, entities, trusts, and partnerships.
• Collect and identify beneficial owners and shareholders.
• Perform upfront and ongoing screening of investors and associated parties including UBOs, directors, and trustees.
• Identify and report Politically Exposed Persons (PEPs).
• Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA Regulators, CIMA, and Apex AML Policies.
• Maintain knowledge of Bermuda and BVI AML/KYC laws as an added advantage.

Registration & Static Data

• Maintain investor registers including all static data such as address, emails, PEP status, investor risk classification, and KYC renewal date tracking under Continuous Monitoring Program.
• Distribute investor communications and mailings via manual email, portal, or system-generated methods.
• Collect FATCA/CRS forms.
• Verify TIN and GIIN.
• Collect tax declarations.
• Define tax status of every investor in the system.

Dealing & Cash Processing

• Receive and process subscriptions, redemptions, transfers, and switches.
• Approve bank information for wire transfers.
• Match money received to bank records.

Reconciliations

• Reconcile money movements related to subscriptions, redemptions, switches, and distributions.
• Investigate reconciliation breaks.
• Chase missing monies related to partial or unsettled payments.
• Ensure custodians and distributors are fully reconciled by the end of each month.

Reporting

• Deliver client reporting via email, system-generated reports, or portal platforms including PFS Paxus, Apex Connect, E-front, and Investment Café.
• Provide fund manager reporting including missing documentation, AML status of investors, and estimated or confirmed cash flows.
• Deliver investor reporting including NAV statements, contract note confirmations, subscription/redemption documentation, capital calls, dividend distribution notices, and other communications requested by Board of Directors or Investment Managers.
• Provide custodian and distributor reporting including fund settlement confirmations and access to accounts for ClearStream, Allfunds, and similar platforms.
• Deliver family office reporting including updates to family office investor accounts.

Transfer Agency Operations & Coordination

• Demonstrate knowledge of all transfer agency functions including AML/KYC, investor onboarding, share registry dealings, Metrosoft screening, payments, and FATCA/CRS filings.
• Coordinate with appropriate operations and CRM teams to ensure task completion.
• Establish and maintain good relationships with FA teams and establish workflows and procedures to ensure the FA team is updated on all transfer agency activities relevant to NAV calculations.
• Maintain knowledge of assigned funds, fund timelines, deal documentation, and related processes.
• Organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.

Fund Structures & Pricing

• Possess basic understanding of fund structures including share classes versus series.
• Understand NAV per share to enable publishing correct prices to pricing vendors such as Bloomberg, Refinitiv, and Morning Star.

Accounting & Communications

• Maintain basic understanding of accounting related to subscriptions, redemptions, and distributions.
• Ensure investor communications are released in line with procedures and deadlines are met.
• Maintain good email etiquette as the candidate will be communicating with investors and clients.
• Communicate confidently with investors and handle situations that arise in line with Apex's policies.

Fund Documentation & Governance

• Read, understand, and provide comments on transfer agency-related aspects in fund Prospectus and Private Placement Memoranda (PPM).
• Coordinate with the Corporate Secretary for any waivers or Board Resolutions required in relation to transfer agency activities.
• Assume responsibility for fund audits in relation to transfer agency-related PBC (Provided by Client) requirements.

Special Projects & Development

• Participate in special projects as assigned, including automation efforts, enhanced controls, system testing, and client research.

Qualifications & Experience

• Overall 5–7 years of experience in fund administration or related financial services.
• Minimum 3 years' direct experience in a transfer agency role.
• Minimum 2 years of experience in a team leader or managerial role (for AVP-level positions).

Skills & Competencies

• Strong command of the English language with good written and verbal communication skills.
• Understanding of Arabic (written and spoken) is an added advantage.
• Proficiency with transfer agency systems including Metrosoft screening.
• Knowledge of reporting platforms and tools including PFS Paxus, Apex Connect, E-front, and Investment Café.
• Knowledge of custodian and distributor platforms including ClearStream and Allfunds.
• Familiarity with fund pricing vendors including Bloomberg, Refinitiv, and Morning Star.
• Excellent attention to detail and ability to manage multiple priorities simultaneously.
• Strong interpersonal and stakeholder management skills.
• Ability to work individually and as part of a team.