Account Manager-Kitchen Maintenance Solutions

Role Overview

Account Manager – Kitchen Maintenance Solutions with Transguard Group, based at the company headquarters in DAFZA, Dubai Airport Freezone.

Role Purpose

Manage sales and business unit revenue growth by developing and implementing strategies to identify new opportunities, engage clients, drive revenue, negotiate contract terms, and communicate effectively with stakeholders across the Emirates.

Key Responsibilities

Financial Management

• Lead and manage business development and sales across defined areas of responsibility.
• Analyse targeted verticals, generate leads, and convert to sales within assigned territory.
• Use financial techniques to improve sales revenue, reduce scoped cost base, and increase sold margin.
• Monitor sales progress to ensure corporate and business unit goals are being met.
• Build, develop, and manage pipeline in excess of annual sales target to ensure achievement of objectives.
• Assist with tracking all business-related invoices for finance record.
• Ensure junior team members are supported, measured, and accountable against individual sales and revenue targets.

Customer Management

• Proactively engage with clients to identify potential business opportunities and implement actions to position the company with a competitive edge.
• Negotiate contracts and terms that benefit the organization while satisfying the needs of clients and partners.
• Prepare and deliver compelling presentations for potential clients during meetings, trade shows, and industry events.
• Meet or exceed targets for client outreach activities, including calls, meetings, and appointments, while achieving annual sales goals.
• Build and maintain strong business relationships with existing and potential clients, ensuring high customer satisfaction.
• Establish and maintain network and pipeline of prospective clients in and around the UAE F&B sector, including owners, operators, chefs, and general managers.

Process & Compliance

• Ensure maintenance and regular updating of service offering packages to remain relevant to market dynamics.
• Maintain detailed database of prospective clients using CRM tools, including Excel and Salesforce.
• Maintain strict adherence to contractual, legal, and legislative obligations at all times.
• Provide accurate contract information to the operations team and Call Center to ensure efficient service delivery for new and renewed contracts.
• Ensure compliance with company branding policy in all submissions and business proposals, both internally and externally.
• Provide trustworthy feedback and after-sales support.

Team Development

• Train junior sales professionals and help improve their skills.
• Work with management and junior sales team to assist with expansion activities across the Emirates, leveraging network and relationships to build, direct, and convert pipeline.

Innovation & Transformation

• Participate in innovation and digital transformation initiatives for the division, identifying and implementing new technologies and process improvements.
• Drive adoption of digital tools and platforms to enhance client engagement, service delivery, and internal efficiency.

Qualifications & Experience

• 5+ years of experience in Sales, Business Development, Commercial, and Operations, preferably within F&B maintenance or broader F&B industry in a sales or account management capacity.
• Bachelor's degree or equivalent experience in Business, Marketing, Facilities Management, or a related discipline.

Skills & Competencies

• Fluent or native English language proficiency.
• Proven track record in leading teams and managing financials.
• Strong verbal and written communication skills with ability to interact effectively with clients at all organizational levels.
• Demonstrated success in driving innovation and implementing digital transformation projects.
• Energetic, goal-oriented, and confident in engaging with C-level executives.
• Strong analytical, strategic thinking, and time-management skills.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software such as Salesforce is an advantage.
• Conduct research to understand customer needs and emerging opportunities in the F&B maintenance sector.