Account Executive-Workforce Solutions

Role Overview

Account Executive - Workforce Solutions at Transguard Group, based in DAFZA, Dubai Airport Free Zone (HQ).

Role Purpose

Act as the day-to-day point of contact for the delivery of HR services to assigned key accounts, working with the Account Workforce Solutions team. Exceed customer expectations through exceptional service delivery standards aligned with standard operating procedures.

Key Responsibilities

Financial Management

• Manage Account Administration team to ensure accurate and on-time payroll processing and invoicing is completed monthly.
• Own contract profitability; identify negative and positive impacts and implement actions to ensure optimal profitability is achieved.
• Maintain basic understanding of revenue and costing to draft costing sheets.
• Identify new business opportunities within existing accounts and pitch additional services to clients.

Customer Relationship Management

• Draft, review, and negotiate client contracts, annexures, and addendums under the supervision of the Account Manager.
• Develop and maintain relationships with clients to understand their staffing needs and provide tailored solutions.
• Meet with clients regularly.
• Provide excellent customer service by ensuring day-to-day operations are delivered within agreed timeframes, sharing updates and trackers while following internal processes and compliance.
• Work closely with support teams to ensure smooth delivery of HR services to end clients, including recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests.

Process & Operations

• Understand and coordinate the day-to-day running and maintenance of each account, including Standard Operating Procedures (SOPs) and Standard Work Instructions (SWIs).
• Establish and monitor Key Performance Indicators (KPIs) for the contracts.
• Liaise with WFS HR Admin team for new hirings, offer and employment contract issuance, visa renewals, medical insurance, ad hoc requests, visa cancellations, passport and residence visa expiry.
• Keep close attention to immigration status and potential absconders.
• Liaise with Payroll team for salary and full and final processing as per agreed timelines.

Innovation & Improvement

• Keep up to date with industry trends and competitor activities to stay ahead in the market.
• Problem-solve any issues which may arise or any areas of potential risk and highlight to Line Manager as necessary.
• Be solution-oriented and provide insights into continuous improvements for smoother workflow.
• Participate in continuous improvement initiatives to bring efficiency and savings.

Qualifications & Experience

• 2 years of HR outsourcing experience in a customer-facing role.
• Experience with issuing quotations, tracking purchase orders, payroll, and invoicing.

Skills & Competencies

• Excellent communication skills.
• Written and verbal proficiency in English (essential).
• Strong problem-solving skills.
• Strong MS Office skills (essential).
• Teamwork and collaboration experience (essential).
• Ability to take direction and apply processes into day-to-day activities.
• Experience in SAP Ariba, Oracle, and/or Salesforce (advantageous).
• Additional languages (advantageous).
• Valid UAE driver's license and own car (advantageous).