Account Executive ( Saudi National )

Role Overview

Account Executive at Shipa Delivery, located in Saudi Arabia. This is a junior-level role supporting the account management function for a GCC-wide parcel delivery platform.

Company Overview

Shipa Delivery is an online platform that enables businesses and consumers to send and receive parcels within the GCC. The company operates a network of delivery assets and services accessible via mobile apps and online business dashboards, offering collection within one hour, on-demand delivery, same-day delivery, next-day delivery, and cross-border delivery services. The technology stack includes real-time parcel tracking via GPS and integrated solutions for businesses to streamline last-mile logistics and automate delivery management.

Role Purpose

Support the account management function by coordinating with customers and internal teams to ensure smooth day-to-day operations and maintain strong customer relationships through timely communication and issue resolution.

Key Responsibilities

Customer Coordination

• Support assigned customer accounts and assist in day-to-day account coordination.
• Communicate with customers to understand service requirements and share updates.
• Maintain accurate customer data and documentation.

Internal Coordination

• Coordinate with internal teams (operations, finance, support) to ensure smooth execution.
• Support senior account team members in ongoing account activities.

Service Management

• Follow up on service-related issues and support their timely resolution.
• Ensure adherence to company processes and service standards.

Reporting

• Assist in preparing basic reports using MS Excel.

Qualifications & Experience

• Bachelor's degree in Business, Logistics, or a related field.
• 0–2 years of experience in account management, customer service, or operations.

Skills & Competencies

• Strong communication and coordination skills.
• Ability to work cross-functionally in a fast-paced environment.
• Proficiency in MS Excel and basic reporting.

Additional Information

• Saudi National candidates only.