مدير فرع

Role Overview

Branch Manager at Aofgroup. This role leads and manages all operational aspects of a branch location to achieve sales and profitability targets while delivering exceptional customer service, improving team performance, controlling inventory, and upholding company standards and policies.

Role Purpose

Lead and manage complete branch operations to achieve sales and profitability targets, ensure superior customer service delivery, enhance team performance, control inventory effectively, and maintain compliance with company policies and standards.

Key Responsibilities

Operations Management

• Manage daily branch operations and ensure smooth execution of opening, closing, and shift procedures.
• Monitor inventory levels, waste, cash handling, and branch expenses.
• Ensure compliance with company policies, standard operating procedures (SOPs), food safety requirements, health and safety regulations, and local regulations.

Sales & Performance

• Achieve sales and profitability targets and key performance indicators (KPIs).
• Monitor operational performance metrics and KPIs.

Team Leadership

• Lead, schedule, train, and evaluate branch staff to ensure strong performance and increase engagement and commitment.

Quality & Customer Experience

• Ensure product quality and availability.
• Apply display standards, cleanliness standards, and customer experience standards.
• Handle customer complaints and issues professionally and implement necessary actions to improve service levels.

Reporting & Escalation

• Prepare operational reports and escalate branch performance, staffing needs, and maintenance requirements to the Area Manager.