Workspace, Experience & Operations Coordinator

Role Overview

Workspace, Experience & Operations Coordinator at JLL, located on-site in Doha, Qatar.

Company Overview

JLL is a leading global provider of real estate and investment management services. The organization combines world-class services, advisory and technology to empower clients and shape the future of real estate for a better world.

Role Purpose

This role exists to ensure smooth daily building operations, support team wellbeing, maintain compliance and safety standards, coordinate with operational partners, and enhance the employee and guest experience through proactive problem-solving and stakeholder collaboration.

Key Responsibilities

Operations & Building Readiness

• Strongly contribute to building readiness for the working day.
• Proactively identify issues and work with responsible operations teams (engineering, cleaning, mail) to manage them through to completion.
• Manage building access systems if and when applicable.
• Support engineering and JLL service partners in communicating impacts of scheduled or unplanned works to the client and JLL leadership.

Incident Management & Compliance

• Support the resolution and reporting of incident and accident investigations.
• Own and act on any non-conformity from audits, assessments and inspections related to your portfolio or as requested by your line manager.
• Ensure a safe and compliant building by reporting good catches and managing actions through to completion.
• Carry out assigned audits and inspections in a timely manner and work with colleagues to close out any actions.

Risk Management & Business Continuity

• Work with leadership to implement the property risk management program and industry best practice operations.
• Support the implementation and monitoring of disaster recovery and business continuity plans.

Ticketing & Work Management

• Proactively manage issues and tickets to efficient closure, including logging in the work planning tool (Corrigo).
• Escalate to the Line Manager before impacting colleague or guest experience if closure is not possible.
• Monitor overall site performance metrics and work with colleagues and vendor partners to proactively manage completion of all workload within SLAs and KPIs.

Stakeholder & Vendor Coordination

• Coordinate supply partners, ensuring they follow JLL EHS rules and procedures at all times.
• Work with supply partners to bring innovation to the Account.
• Coordinate and communicate delivery for special requests requiring input from other teams (for example, Out of Hours working requests).
• Ensure good and appropriate communication between different teams and stakeholders, proactively sharing information and confirming actions across direct reports, JLL wider team, country leadership, regional subject matter experts, the Client, Landlords, JLL partners and others.
• Develop meaningful stakeholder relationships to ensure awareness of business needs and allow agility in anticipating their needs.

Data & Asset Management

• Oversee data integrity by ensuring continuous accurate data (sensor data, floor plans, team org charts, DART).
• Maintain accurate asset registers and ensure proper management of physical assets.

Technology & Digital Enablement

• Support the use of technology and digital platforms to enable the Guest Experience team to be agile, present and deliver best-in-class service.
• Proactively contribute to a faultless IT relationship, support where required and oversee IT issues impacting colleague experience, escalating where necessary.

Finance & Procurement

• Ensure both finance and procurement (P2P) processes are adhered to and tasks are completed in a timely manner.

Sustainability

• Target Carbon Net Zero as team priority and bring innovative solutions to improve carbon footprint every day as part of continuous improvement mindset.

Team Wellbeing & New Joiner Experience

• Promote a healthier work environment, connect with people and share good initiatives such as sport activities and others.
• Implement New Joiner Welcoming Sessions to welcome new hires, make them feel valued and unique, arrange access, provide welcome packs and site tour.
• Support the One JLL Team with response and resolution of all incidents.

Events & Community Engagement

• Work alongside the Catering and Events team to brainstorm, plan and organize events relating to the community's interests.

Continuous Improvement

• Constantly and proactively look for opportunities to improve workspace operations delivery to enhance employee, guest and client experience.

Qualifications & Experience

• Solid experience working within facilities, property management, hospitality or related fields.
• Experience in client services and standard operating procedures and other internal and external communication methods.
• Desired or preferred experience managing facilities, property management, hospitality or related fields.
• People management competence (desired or preferred).
• Knowledge of in-country requirements related to building regulations, health and safety, contractors and statutory regulations (desired or preferred).
• Project management experience (desired or preferred).

Skills & Competencies

• Collaborate as part of a team to solve problems with professionalism and service and client-focused approach.
• Agile in managing conflict and complaints.
• Adept at multitasking and able to respond to multiple projects effectively.
• Excellent verbal and written formal communication skills in both local language and English.
• Strive for excellence and share ideas for improvement.
• Proficient with computer equipment and programs (Word, Excel and Outlook) with keen interest in technology (desired or preferred).
• Experience using Building Management Systems and Computerised Maintenance Management System (CMMS) for managing Preventative Planned Maintenance (desired or preferred).

Additional Information

• Flexible to work in shifts or occasionally out of hours when requested.
• JLL is an Equal Opportunity Employer committed to working with and providing reasonable accommodations to individuals with disabilities.