وصف الوظيفة
Role Overview
Wellbeing Associate based in Riyadh, Saudi Arabia at Concentrix. This is a full-time position providing onsite mental health and wellbeing support to employees in content moderation roles.
Company Overview
Concentrix's psychological health team is a diverse group of specialists dedicated to developing, delivering, and evaluating employee health and wellbeing strategies for Trust & Safety teams. Initiatives are crafted to enhance and support positive mental and physical health, while fostering a healthy culture and work environment across the organization.
Role Purpose
Provide onsite mental health and wellbeing support to employees working in content moderation roles who are exposed to harmful content. As a qualified counsellor or psychotherapist, deliver therapeutic interventions, assess cases for risk, follow safety protocols, and collaborate with colleagues to design and deliver group sessions that improve resilience and distress management skills.
Key Responsibilities
Clinical Delivery
- Deliver one-to-one onsite counselling sessions addressing psychological health issues using short-term therapeutic interventions such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Mindfulness Based Therapies (MBT).
- Deliver one-to-one onsite coaching sessions and develop resilience plans for maintaining employee health and wellbeing.
- Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies, and building positive working relationships.
- Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness-based activities.
- Deliver psychometric assessments to employees in the region.
Risk Management & Safety
- Assess cases for trauma related to exposure to graphic content and follow escalation protocols.
- Evaluate and appropriately manage risks of harm to self or others in a timely manner.
- Follow strict safety protocols when working with people exposed to harmful content including images, video, and text related to hate speech, violence, child safety, depictions of harm to self and others, and harm to animals.
- Escalate complex cases to clinical leadership.
Data & Reporting
- Manage confidential case records and reports safely and in line with privacy protocols.
- Review assessment data for trends that require intervention and contribute to insight reports.
- Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner.
Communication & Collaboration
- Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication.
- Communicate with the clinical leadership team on a regular basis to discuss observations, insights, risks, and areas for improvement.
- Attend monthly peer support sessions with your Clinical Manager and regional colleagues.
Professional Standards
- Contribute towards safe working practices across the Psychological Health team.
- Adhere to professional and ethical guidelines set by discipline-specific governing and licensing bodies.
Qualifications & Experience
- Master's degree in clinical psychology, counselling psychology, or psychotherapy.
- Current unrestricted license to practice in Saudi Arabia.
- Minimum 3 years of experience in wellbeing or psychotherapy field.
- Proven experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds.
- Proven experience designing and delivering wellbeing or mental health training, workshops, and webinars.
- Proven ability to maintain professionalism and ethical standards in a business environment.
Skills & Competencies
- Expertise in Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Mindfulness Based Therapies (MBT).
- Strong data management skills, ensuring accurate handling of sensitive information and session records.
- Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting.
- Excellent communication skills.
- Able to build trust and rapport with employees, managers, and team members.
- Fluent in written and spoken Arabic.
- English B1 level as a plus.
Additional Information
- Full-time position.
- Location: Riyadh, Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589.
- Experience working in Trust and Safety or a content moderation environment is desirable.