Welcomer

Role Overview

Welcomer at Accor, Dubai, United Arab Emirates. You will be the first point of contact for guests, creating a warm and personalized welcome experience in our vibrant, multicultural environment.

Role Purpose

Deliver the brand's promise of exceptional hospitality by providing a warm and professional arrival and departure experience, ensuring seamless guest interactions and satisfaction.

Key Responsibilities

Guest Welcome & Check-In

• Greet and welcome all guests with warmth, professionalism, and a genuine smile.
• Provide personalized check-in and check-out experiences.
• Offer welcome beverages or amenities upon arrival, based on guest status or preferences.

Guest Assistance

• Assist guests with inquiries, directions, and hotel information.
• Maintain a visible presence in the lobby and be readily available to assist or guide guests.
• Anticipate guest needs and offer relevant recommendations to enhance their stay.

Coordination & Communication

• Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience.
• Ensure guest preferences and special requests are recorded and communicated effectively.

Service Promotion & Feedback

• Promote hotel services, facilities, and ongoing promotions.
• Handle guest feedback and resolve issues or escalate them appropriately.

Professional Standards

• Maintain a polished and professional appearance at all times, in line with brand standards.

Qualifications & Experience

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel.
• High school diploma or equivalent.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Proficient in English, verbal and written; additional languages are a plus.
• Warm, outgoing, and service-oriented personality.
• Ability to work under pressure and in a fast-paced environment.
• Strong knowledge of Dubai and its tourist attractions.
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred.
• Adaptability to work in a multicultural environment.
• Attention to detail and ability to multitask efficiently.
• Passion for hospitality and creating memorable guest experiences.

Additional Information

• Flexible to work in shifts, including weekends and public holidays.
• Accor is an inclusive company committed to attracting, recruiting, and promoting diverse talent.