Welcomer

Role Overview

Welcomer at Accor, based in Dubai, United Arab Emirates. You will be the first point of contact for guests, creating a warm and personalized welcome experience in a vibrant, multicultural hotel environment.

Company Overview

Accor is a worldwide leader in hospitality. The company welcomes diverse talent and supports employees to grow and learn every day, making work purposeful throughout their career journey.

Role Purpose

To deliver exceptional hospitality by providing a warm, professional, and personalized welcome to all arriving and departing guests, ensuring a smooth arrival and departure process and creating memorable first impressions that reflect the brand's promise.

Key Responsibilities

Guest Welcome & Service

• Greet and welcome all guests with warmth, professionalism, and a genuine smile.
• Provide personalized check-in and check-out experiences.
• Offer welcome beverages or amenities upon arrival, based on guest status or preferences.
• Maintain a visible presence in the lobby and be readily available to assist or guide guests.
• Anticipate guest needs and offer relevant recommendations to enhance their stay.

Guest Support & Communication

• Assist guests with inquiries, directions, and hotel information.
• Ensure guest preferences and special requests are recorded and communicated effectively.
• Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience.
• Handle guest feedback and resolve issues or escalate them appropriately.

Promotion & Operations

• Promote hotel services, facilities, and ongoing promotions.
• Maintain a polished and professional appearance at all times, in line with brand standards.

Qualifications & Experience

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel.
• High school diploma or equivalent.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written); additional languages are an advantage.
• Warm, outgoing, and service-oriented personality.
• Ability to work under pressure and in a fast-paced environment.
• Strong knowledge of Dubai and its tourist attractions.
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred.
• Adaptability to work in a multicultural environment.
• Attention to detail and ability to multitask efficiently.

Additional Information

• Flexible to work in shifts, including weekends and public holidays.
• Passion for hospitality and creating memorable guest experiences required.
• Accor is committed to diversity and inclusion and aims to attract, recruit, and promote diverse talent.