Washerman - Laundry

Role Overview

Washerman - Laundry at IHG Hotels and Resorts, InterContinental Doha Beach & Spa, located in Doha, Qatar.

Company Overview

IHG Hotels and Resorts is the world's largest family of luxury hotels. The InterContinental Doha Beach & Spa is located on Doha's longest private beach, nestled in landscaped gardens. The property features 12 restaurants, recreational facilities, a free-form swimming pool, and Spa InterContinental. Situated in an exclusive location minutes from downtown Doha, major government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club.

Role Purpose

The Washerman is responsible for the proper handling, washing, and processing of guest laundry, hotel linen, uniforms, and other textile items in accordance with established quality, hygiene, and safety standards. The role ensures that all laundry items are cleaned efficiently, treated appropriately based on fabric requirements, and prepared for the next stage of the laundry process while maintaining the highest standards of care and professionalism.

Key Responsibilities

Equipment Operation and Maintenance

• Operate industrial washing machines and related laundry equipment safely and efficiently.
• Load and unload washing machines following correct operating procedures.
• Report equipment breakdowns, leaks, or maintenance requirements promptly.

Sorting and Processing

• Sort laundry items according to category, fabric type, color, level of soiling, and required washing process.
• Select appropriate washing programs, temperatures, and chemical levels based on garment and linen requirements.
• Ensure correct handling of delicate fabrics and special laundry items.

Quality Assurance and Inspection

• Ensure all items are properly cleaned and processed according to departmental standards.
• Monitor washing cycles and identify any issues affecting quality.
• Inspect linen, uniforms, and guest laundry before and after washing to ensure quality standards are maintained.
• Identify stains, damages, missing items, or special care requirements and report them to the supervisor.

Chemical and Safety Management

• Follow proper procedures for handling laundry chemicals and cleaning agents.
• Ensure correct chemical usage and dosing according to manufacturer and hotel guidelines.
• Follow all health, safety, and hygiene procedures.

Accountability and Loss Prevention

• Prevent loss, damage, or incorrect processing of guest and hotel property.
• Maintain accuracy when handling guest laundry and departmental linen.

Housekeeping and Organization

• Maintain cleanliness and organization of the washing area.

Team Coordination and Support

• Coordinate effectively with Pressing, Dry Cleaning, Uniform Room, Housekeeping, and other departments.
• Assist with sorting, counting, folding, and transferring laundry items when required.
• Maintain smooth workflow during high-volume operational periods.
• Participate in departmental briefings, training sessions, and quality improvement initiatives.
• Support the team in achieving departmental productivity and service goals.

Qualifications & Experience

• Previous experience as a Washerman, Laundry Attendant, or similar role in a hotel, resort, or commercial laundry environment is preferred.
• Knowledge of industrial washing machines and laundry processes.
• Basic understanding of fabrics, washing methods, and laundry chemicals.

Skills & Competencies

• Ability to follow instructions and safety procedures.
• Basic English communication skills preferred.

Additional Information

• Competitive salary and benefits offered.