وصف الوظيفة
Role Overview
Warranty Administrator at Ali & Sons Holding LLC, an automotive after-sales services operation. Location not specified in source.
Company Overview
Ali & Sons Holding is a well-established and diversified business group in the UAE. Inter Emirates Motors, a subsidiary of Ali & Sons Holding, operates as the authorized partner for MG (British motor brand) since late 2020, with six showrooms and five service centres across Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain, and approximately 100 after-sales representatives.
Role Purpose
To ensure accurate, timely, and compliant processing of automotive warranty claims while maintaining complete documentation, monitoring warranty performance, and supporting the Service and Workshop teams in delivering efficient after-sales operations.
Key Responsibilities
Claims Management
- Manage vehicle, parts, and tire warranty claims, ensuring accurate and timely processing and submission.
- Review warranty claims and supporting documents to ensure accuracy and compliance.
- Monitor claim status, follow up on pending or rejected claims, and take corrective action to minimize delays.
Documentation & Records
- Maintain an accurate warranty database and ensure all required documentation is properly updated and filed.
- Maintain accurate system records and ensure timely data entry.
- Review job cards, warranty invoices, estimates, and related documents for accuracy.
- Verify labor operations, parts, and supporting documents against manufacturer warranty requirements.
Procedures & Compliance
- Develop and maintain warranty procedures in line with principal and manufacturer guidelines.
- Ensure compliance with company SOPs, manufacturer standards, and workplace requirements.
- Support warranty audits and provide required documentation when requested.
Performance Monitoring & Reporting
- Monitor warranty KPIs, including claim submission lead time and rejected claims.
- Prepare monthly warranty performance reports and claim documentation.
Coordination & Support
- Coordinate with Service Advisors, Workshop Technicians, Parts, and Accounts teams to ensure smooth warranty claim processing.
- Report technical or warranty-related concerns to the appropriate supervisor or Master Technician.
- Perform additional duties and responsibilities as assigned by the supervisor.
Qualifications & Experience
- Minimum 4 years of relevant experience in automotive warranty administration, after-sales operations, or similar capacity.
- Higher Diploma or Degree in Automotive Technology or any relevant discipline, or Diploma.
Skills & Competencies
- Fluency in English is essential; Arabic is preferred.
- Computer literate with good knowledge of MS Office and automotive service systems.
- Good understanding of automotive warranty procedures, job cards, warranty claims, labor operations, parts, invoicing, and manufacturer warranty requirements.
- Detail-oriented and organized approach to work.
- Strong attention to detail with a passion for delivering accurate and efficient after-sales support.
Additional Information
- Professional environment focused on teamwork and development.
- Career growth opportunities within a reputable organization.
- Exposure to leading global automotive brands and manufacturer systems.
- Culture that values accountability, accuracy, and service excellence.