Ward Clerk

Role Overview

Ward Clerk at NMC Royal Hospital. This role provides administrative and clerical support within the ward environment, ensuring smooth operations and accurate record management.

Role Purpose

To deliver essential administrative and operational support to the ward, maintaining patient records and medical files, managing supplies and equipment, and assisting with patient admission procedures while supporting the Head of Department in compliance and documentation activities.

Key Responsibilities

Patient Records & File Management

• Ensure patient medical files are available before and during consultation.
• Ensure files are returned to the medical records department within the specified time frame.
• Maintain ward registers as required.
• Establish and maintain records, filing systems, and logs.

Ward Operations & Supplies

• Maintain required stocks and supplies in the assigned ward.
• Ensure that all ward equipment is in good working order.
• Inform unit nursing staff of pending admissions and assist patients with admission procedures.
• Assist in inpatient areas as directed by the Unit Nursing Supervisor.

Compliance & Documentation

• Assist the Head of Department in maintaining all necessary records pertinent to the JCI process.
• Assist the Head of Department in maintaining records of policies, procedures, guidelines, forms, and other documents.
• Ensure the circulation of current documents and the de-circulation of expired documents.

Administrative Operations

• Operate a computer, duplicating machine, fax machine, calculator, and other peripheral office equipment in the course of assigned functions.
• Perform miscellaneous related duties as requested by the Head of Department.

Qualifications & Experience

• Graduate of a Secretarial Course or equivalent.
• Six months or more experience in a healthcare setting.
• Responsibility for own continued professional growth beyond minimum preparation.

Skills & Competencies

• Excellent command of oral and written English.
• Arabic language is desirable but not essential.
• Proficiency with Microsoft Word and Excel.