Waitress

Role Overview

Waitress at SIHAMCO, based in Riyadh, Saudi Arabia. This is a seasonal 6-month contract role with visa, flights, basic salary, accommodation, and transport provided by the company at no expense to the candidate.

Company Overview

SIHAMCO is a strategic partner operating under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season, and Jeddah Season since 2019. Since 2008, the company has been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house from initial vision through concept creation, design, execution, and operation. The portfolio includes over 25 original brands such as The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria, and Gem-In-I. Brands are registered across the GCC and internationally in the United Kingdom, Egypt, Morocco, and other locations. The team comprises a dynamic mix of local talent and international expertise united by a passion for excellence.

Role Purpose

Deliver an outstanding dining experience while leading a designated service section. Act as the key link between guests, kitchen, bar, and front-of-house team, coordinating seamless service, mentoring junior team members, and upholding the highest standards of hospitality. Through professionalism, product knowledge, and genuine hospitality, create memorable moments for guests and serve as an ambassador of the SIHAMCO experience.

Key Responsibilities

Guest Service & Experience

• Deliver exceptional, personalised table service in accordance with the restaurant's service standards.
• Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.
• Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.
• Resolve guest concerns professionally and escalate issues to management where appropriate.

Menu & Sales

• Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.
• Provide expert recommendations based on guest preferences, dietary requirements, and allergies.
• Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.
• Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.

Order Management & Operations

• Accurately take food and beverage orders and enter them into the POS system.
• Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.
• Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.
• Process guest bills accurately and efficiently, ensuring a seamless payment experience.

Kitchen & Bar Coordination

• Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.

Team Leadership & Training

• Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.
• Assist in training, coaching, and mentoring junior front-of-house team members.

Compliance & Standards

• Ensure compliance with food safety, hygiene, and health and safety standards.
• Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.

Qualifications & Experience

• 1–3 years' experience as a Waitress or Senior Waitress in a premium restaurant, luxury hotel, or fine-dining restaurant.

Skills & Competencies

• Fluent in English with excellent verbal communication skills.
• Outgoing, confident, and charismatic personality.
• Excellent communication and interpersonal skills.
• Strong understanding of food and beverage service, with ability to upsell effectively.
• Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.
• Experience using restaurant POS systems.
• Impeccable personal presentation and professional demeanour.
• Warm, engaging, and professional approach with a genuine passion for hospitality.
• Team player who thrives in a fast-paced, dynamic environment.

Additional Information

Contract & Compensation

• Seasonal 6-month contract.
• Visa (1 year temporary) and flights provided for non-citizens.
• Basic salary aligned with market standards and experience.
• Accommodation provided.
• Transportation allowance provided.
• No expense for candidate.

Benefits & Development

• Career development and internal promotions across departments and seasons.
• Creative and collaborative work culture built on passion, innovation, and attention to detail.
• Exposure to high-end hospitality and entertainment concepts; gain experience in premium food and beverage and entertainment.
• Experience working on premium events within The Groves and Riyadh Season.
• Cultural diversity; join a team of passionate professionals from around the world.