وصف الوظيفة
Role Overview
Waiter/Waitress at wasl, a hospitality and leisure organization operating premium golf clubs, restaurants, and leisure facilities across the UAE.
Company Overview
Viya, part of wasl Hospitality & Leisure, is the UAE's leading golf and hospitality management group. It operates a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, and innovative entertainment concepts, including Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. The organization is recognized as a guardian of golfing heritage and a leader in modern hospitality, underpinned by the Viya App, a loyalty-driven platform integrating bookings, rewards, and spendable benefits across the portfolio. Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates.
Role Purpose
To provide efficient and professional food and beverage services that exceed customer expectations, maximize revenue, minimize costs, and consistently meet company and legal standards.
Key Responsibilities
Service Excellence
- Acknowledge all customers with a smile and appropriate greeting, using names whenever possible.
- Ensure all guests, specifically those in your station, are served promptly and efficiently at all times.
- Ensure checks are opened for every table and all purchases posted accurately.
- Be attentive and sensitive to customers' needs.
- Ensure all orders are taken accurately, communicated promptly and accurately to bar and kitchen staff, and checked prior to presenting to customers.
- Maintain regular and effective communication with customers, colleagues and superiors to ensure effective and efficient service at all times.
Food & Beverage Knowledge & Preparation
- Develop knowledge of Food & Beverage and all Club facilities, including detailed menu and wine knowledge, in order to advise and assist customers as appropriate.
- Ensure all mis-en-place is completed prior to service.
- Ensure food service areas are clean, tidy and hygienic at all times, in accordance with company and legal standards.
Revenue Optimization
- Maximize outlet revenue through up-selling, add-on selling, suggestive selling and detailed menu and beverage knowledge.
Customer Relations & Problem Resolution
- Respond to customer queries or complaints promptly and efficiently, ensuring that mutually agreeable solutions are reached at the earliest convenient time and decisions are made at the appropriate level.
- Keep the Outlet Supervisor or Captain informed of customers' problems and actions taken, and customer feedback regarding potential service improvements.
Health, Safety & Compliance
- Ensure all health and safety procedures are followed to prevent accidents or injury to outlet customers and fellow workers.
- Report immediately any hazards or potential hazards, including maintenance requirements.
- Adhere to the Club's policies, procedures and rules at all times, including prevention of loss and/or damage to the Club's property and/or revenue.
- Comply with all applicable Information Security Policies and Procedures of wasl DG.
- Report all Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) immediately to the IT Service Desk.
Appearance & Professional Standards
- Maintain a smart and professional appearance at all times, adhering to company dress standards including name badge and high standards of personal hygiene.
Communications & Awareness
- Attend daily briefings and department meetings.
- Read all memos and notice boards on a regular basis and communicate with the Food & Beverage office and reception regarding functions and events in and around the Club.
- Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
Training & Development
- Attend training courses as determined by Food & Beverage management and the needs of the business, including annual fire, hygiene, health and safety training, in order to keep abreast of current trends and issues and develop own level of skills.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
Flexibility & Additional Duties
- Assist in other food service areas and outlets and at special functions and events as directed by Food & Beverage management.
- Carry out any other duty as and when required by Food & Beverage management, Club Manager and/or General Manager which falls under the scope and purpose of this position.
- Participate in various extra activities contributing towards individual and organizational growth, including representing the department or group in various committees such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects.
- Be trained as a Fire Marshall or First Aider if requested.
Qualifications & Experience
- General Certificate of Education, 10th Grade or above.
- 2 years of experience in a reputed Hotel/Leisure Industry in a similar position.
- Knowledge of Food and Beverage service standards.
Skills & Competencies
- Fluency in English, both verbal and written.
- Good appearance.
- People person with the right attitude.
- Team player.
- Quick learner.
Additional Information
Reports to: Restaurant Manager, Outlet Supervisor, and Captain.
Supervisory responsibility: Not applicable.
Quality responsibilities include adherence to standards within the Quality Policy document and Club's operations manual, achievement of quality goals, compliance with the statement of values, and participation in periodical audits and data collections.