Waitress

Role Overview

Waitress at Radisson Hotel Group. The position is based at a Radisson Hotel Group property.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, and the organization empowers employees to be their best every day, everywhere, every time.

Role Purpose

Deliver exceptional guest service and support food and beverage operations in a 4-star or 5-star hotel environment. Anticipate and respond to guest needs, maintain service standards, and contribute to operational efficiency while embodying the Radisson Hotel Group's Yes I Can! service ethos.

Key Responsibilities

Guest Service

• Greet guests warmly and assist with seating.
• Take orders accurately and provide attentive service according to hotel standards.
• Anticipate guest needs and respond promptly to inquiries.
• Handle guest complaints and resolve issues to ensure guest satisfaction.

Food and Beverage Service

• Prepare and serve food, beverages, coffee, wine, and other drinks following established service procedures and standards.
• Maintain thorough knowledge of menu items, ingredients, beverages, wines, glassware, and promotions.
• Follow the correct sequence of service and responsible alcohol service protocols.
• Replenish buffet items as needed during service.

Upselling and Product Knowledge

• Actively recommend hotel facilities, food and beverage offerings, and local attractions to guests.
• Develop and maintain thorough knowledge of outlet operating hours.

Station and Area Maintenance

• Set tables, arrange linen, glassware, cutlery, and equipment.
• Maintain cleanliness of assigned stations, equipment, and service areas.
• Prepare and set up service areas to ensure readiness for service.

Operational Support

• Monitor stock levels and replenish supplies.
• Complete side duties and properly store reusable items after service.
• Support maintenance and minibar operations when assigned.
• Comply with safety, sanitation, and food allergy awareness standards.

Professional Conduct

• Communicate courteously with guests and colleagues.
• Maintain telephone etiquette and adhere to all departmental policies and procedures.
• Maintain a positive "Yes I Can" attitude and uphold ethical standards.

Qualifications & Experience

• Minimum 2 years of experience as a Waiter/Server in a 4-star or 5-star hotel.
• Experience in one or more of the following areas: Japanese cuisine (sushi, sashimi, traditional Japanese service), bar operations and beverage service (cocktails, spirits, wines), or fine dining restaurant service.

Skills & Competencies

• Strong knowledge of food and beverage service standards and menu items.
• Excellent customer service and communication skills.
• Good command of spoken and written English.
• Strong attention to detail and accuracy in order taking and service.
• Strong multitasking and teamwork skills.
• Ability to work under pressure in a fast-paced environment.
• Positive, energetic, and guest-focused attitude.
• Well-groomed, professional, and pleasant personality.

Additional Information

• Age requirement: 20–30 years.
• Why Join: Live the magic of hospitality as part of a team that creates exceptional experiences. Build a great career with investment in your growth, learning, and development. Experience team spirit in an inclusive, fun, and meaningful workplace that celebrates diversity. Lead with your ambition and make a difference in hospitality and your community. Enjoy global benefits including special hotel rates at Radisson properties worldwide for you and your loved ones, plus access to local perks and rewards tailored to your country.