وصف الوظيفة
Role Overview
Waiter/Waitress at Accor, Rixos Bab Al Bahr luxury hotel chain.
Company Overview
Accor is the worldwide leader in hospitality. Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality through a unique all-inclusive holiday concept.
Role Purpose
Deliver exceptional dining service to hotel guests by managing food and beverage operations with professionalism, attention to detail, and genuine care for guest satisfaction.
Key Responsibilities
Service Delivery
- Read daily events to acknowledge VIP arrivals.
- Present children's menus when appropriate and describe specials and alternative cuisine.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Know all menu items, their garnishes, contents and preparation methods and relay that information to guests in a polite and concise way if asked.
- Carry trays, bus and reset tables with linen, china, glass and silver.
- Perform opening and closing side duties as assigned and set all tables according to standards.
Guest Relations & Problem Resolution
- Ascertain guests' satisfaction and handle any problems which may arise.
- Inform a manager of any problem and how it was resolved.
- Report any guest comments regarding food and beverage to manager.
Operations & Compliance
- Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
- Follow cash and credit card procedures according to the guidelines of the accounting department.
- Learn and adhere to safety, sanitation and hygiene policies.
- Report to manager any deviation from set standard and procedures.
Maintenance & Cleanliness
- Maintain a clean, neat and orderly restaurant throughout service.
- Polish silver, refill salt, pepper and sugar, creamers, and other condiments.
- Ensure that work station is stocked with appropriate condiments at all times.
- Ensure that all service and storage areas are kept safe and clean.
- Carry out light cleaning and maintenance of the outlet.
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
- Conscientious handling and maintenance of operating equipment.
Teamwork & Knowledge
- Maintain good working relationships with colleagues and all other departments.
- Maintain complete knowledge of all food and beverage services, outlets and hotel services and features.
- Assist other Food and Beverage Outlets in their operations during peak hours if needed.
Qualifications & Experience
- Secondary education.
- Minimum 1 year of food and beverage serving experience.
- Previous public contact and/or cashiering experience.
- Additional foreign language is an asset (Russian).
Additional Information
- Competitive salary.
- Duty meals provided: breakfast, lunch, dinner, midnight meal and coffee breaks.
- Vacation tickets and benefits provided by the hotel.
- Medical insurance provided.
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