Waiter/Waitress

Role Overview

Waiter/Waitress at Rixos Al Mairid Ras Al Khaimah, a luxury all-inclusive resort operated by Accor.

Company Overview

Rixos was established in 2000 in Turkey and pioneers the 'ALL Inclusive, ALL Exclusive' concept. Each property offers luxurious stays inclusive of global culinary experiences, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and Turkish heritage, all within a setting of unparalleled luxury.

Role Purpose

To provide warm, professional food and beverage service while creating a welcoming experience for every guest. You will follow the resort's service standards and work closely with the team to keep the outlet running smoothly.

Key Responsibilities

Service Delivery

• Welcome guests, answer enquiries, and build positive relationships through attentive service.
• Know the food and beverage menu, recommend suitable options, and identify opportunities to upsell.
• Respond to guest concerns promptly and refer unresolved issues to the Team Leader for follow-up.

Operations & Maintenance

• Complete opening and closing duties and keep the outlet clean, organised, and ready for service.
• Monitor supplies, minimise waste, and assist with operating equipment inventories.

Compliance & Safety

• Follow food safety, hygiene, health and safety procedures, and participate in required training.

Qualifications & Experience

• Diploma or degree in Hospitality or a related field is preferred.
• Previous food and beverage service experience in a four or five-star hotel is an advantage.

Skills & Competencies

• Good knowledge of food and beverage service, with the ability to recommend menu items and upsell.
• Strong communication skills and a friendly, guest-focused approach.
• Understanding of food safety, hygiene, and health and safety standards.
• Demonstrates teamwork, professionalism, and a friendly, guest-focused approach.
• Maintains a professional appearance and a high standard of personal hygiene.

Additional Information

• Flexible to work rotating shifts, weekends, and public holidays as required by operational needs.
• Able to adapt to different food and beverage outlets and support other areas of the hotel when required.
• Committed to maintaining a clean, organised workplace and following food safety, hygiene, and health and safety procedures.
• Willing to attend training and continuously develop knowledge of the menu and service standards.