وصف الوظيفة
Role Overview
Waiter/Waitress at Sofitel Dubai Downtown, Accor. Located in the heart of Downtown Dubai.
Company Overview
Sofitel Dubai Downtown is a luxury 5-star hotel that combines French elegance and contemporary sophistication. The property features 31 floors of artfully designed rooms and suites, chic restaurants, trendy bars, and an infinity pool terrace with spectacular views over the Dubai skyline and Arabian Gulf. It is positioned in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk.
Accor is a worldwide leader in hospitality that welcomes diverse talent and supports continuous growth and learning.
Role Purpose
You are a Heartist for the exceptional service and cuisine that are hallmarks of the Food & Beverage experience. Your warm, personal attention and knowledge of outstanding offerings make guests feel unique and valued.
Key Responsibilities
Guest Service & Knowledge
- Assist guests regarding menu items in an informative and helpful way
- Maintain full knowledge of beverage lists and promotions, menu items, and preparation methods
- Focus attention on guest needs, remaining calm and courteous at all times
Safety & Compliance
- Follow all safety and sanitation policies when handling food and beverage
Operational Excellence
- Work cohesively and collaboratively as part of a team
- Perform effectively under pressure in a fast-paced environment
- Demonstrate strong problem-solving abilities
Skills & Competencies
- Strong interpersonal abilities
- Problem-solving skills
- Ability to remain calm and courteous under pressure
- Collaborative teamwork approach
Additional Information
- Experience in banquet operations preferred
- Experience in pre-opening outlet operations preferred