وصف الوظيفة
Role Overview
Waiter/Waitress position at Tivoli LA VIE Muscat Hotel & Residences, a luxury hotel and resort operation.
Company Overview
Tivoli Hotels & Resorts is a collection of luxury hotels and resorts located in idyllic beaches and cosmopolitan locations across Europe, the Middle East, Brazil, and Asia. Founded in 1933, Tivoli's heritage is built on extraordinary service, authentic local experiences, and dedication to the art of hospitality.
Role Purpose
To provide prompt, professional, and courteous food and beverage service while creating memorable dining experiences for every guest. As a Hospitality Ambassador, you will ensure guests receive attentive, efficient, and personalized service that reflects the hotel's luxury standards and plays a key role in guest satisfaction by delivering exceptional service, maintaining product knowledge, and supporting the Food & Beverage team in smooth daily operations.
Key Responsibilities
Guest Service
- Welcome guests warmly and escort them to their tables where applicable.
- Present menus and explain menu items, daily specials, and beverage selections.
- Take food and beverage orders accurately using the Point of Sale (POS) system.
- Serve food and beverages according to Tivoli service standards.
- Ensure guest satisfaction throughout the dining experience and respond promptly to guest requests.
- Handle guest complaints professionally and refer complex matters to the Supervisor when necessary.
- Bid farewell to guests and thank them for visiting.
Operations
- Work closely with colleagues across all departments to ensure efficient service.
- Follow all hotel Standard Operating Procedures (SOPs), policies, and service standards.
- Maintain assigned station in a clean, organized, and fully stocked condition.
- Complete opening, operating, and closing duties as assigned.
- Develop thorough knowledge of food menus, beverage lists, wine selections, and promotions.
- Operate the Point of Sale (POS) system accurately.
- Check with the Supervisor before leaving the assigned station.
- Assist with room service operations when required.
- Remove trays and service items from guest corridors promptly.
- Assist in clearing, cleaning, and resetting tables efficiently.
- Ensure all restaurant equipment and operating supplies are properly maintained.
Hygiene & Safety
- Maintain the highest standards of cleanliness and personal hygiene.
- Follow all food safety and HACCP procedures.
- Comply with hotel health and safety regulations.
- Report maintenance issues or safety hazards immediately.
- Handle guest room access professionally while respecting guest privacy.
Teamwork & Development
- Participate actively in departmental meetings and training sessions.
- Support colleagues during busy service periods.
- Continuously improve product knowledge and service techniques.
- Carry out any additional duties assigned by management in line with operational requirements.
Skills & Competencies
- Anticipate and exceed guest expectations.
- Build positive relationships with guests and colleagues.
- Work collaboratively to achieve team objectives.
- Demonstrate professionalism, respect, and integrity at all times.
- Communicate clearly and effectively.
- Act honestly and maintain confidentiality.
- Organize work efficiently and manage time effectively.
- Pay close attention to detail.
- Take ownership of responsibilities with minimal supervision.
- Maintain a positive attitude, even during busy periods.
- Consistently meet and exceed service standards.
- Provide accurate and efficient service.
- Continuously develop professional knowledge and skills.
- Follow hotel policies and operating procedures.
- Create memorable experiences that encourage guest loyalty and repeat business.
Additional Information
- Team members are expected to perform any reasonable duties requested by management to support hotel operations.