Waiter / Waitress - Mekong

Role Overview

Waiter / Waitress at Mekong, Anantara Mina Al Arab Ras Al Khaimah Resort, located in Ras Al Khaimah, UAE.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the brand has expanded worldwide across pristine beaches, private islands, ancient sites, and vibrant cities. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary, located in the northernmost emirate of the UAE, approximately 45 minutes from Dubai.

Role Purpose

To deliver exceptional guest service through efficient food and beverage service, maintain operational standards, and contribute to a seamless hotel experience by working collaboratively with all departments.

Key Responsibilities

Service Delivery

• Take accurate food and beverage orders from guests.
• Deliver timely service in accordance with hotel standards.
• Answer guest questions about hotel services, facilities, and menu items.
• Check corridors for trays when returning from taking orders (Room Service).
• Clean and break down trays in dish area, watching for condiments, salt, pepper, and sugars.

Operations & Standards

• Work as a team with colleagues in all departments to ensure smooth running of operations.
• Maintain your station in accordance with standards at all times.
• Learn and correctly use Point of Sale (POS) equipment and follow procedures.
• Handle cash transactions accurately.
• Develop complete knowledge of menus.
• Check out with your Supervisor before leaving your station or the floor for any reason.

Compliance & Safety

• Understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, operation procedures, personal discipline, and grooming.
• Follow all safety policies to ensure a safe work area.
• Maintain strict security measures when entering guest rooms to protect guest privacy.

Professional Development & Flexibility

• Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
• Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities to achieve complete guest satisfaction and service throughout the Hotel.
• Perform related duties and special projects as assigned.

Qualifications & Experience

• Excellent customer service and communication skills.
• Ability to take accurate food and beverage orders.
• Knowledge of food, beverages, and menu items.
• Basic understanding of food safety and hygiene practices.
• Ability to handle cash and operate a POS (Point of Sale) system.
• Strong teamwork and interpersonal skills.
• Good time management and multitasking abilities.
• Ability to remain calm and professional during busy periods.