وصف الوظيفة
Role Overview
Waiter/Waitress position at Novotel & Ibis Abu Dhabi Gate Hotels, operated by Accor, located in the United Arab Emirates.
Company Overview
Accor is a worldwide hospitality leader that welcomes diverse talent and supports employee growth and development. The company provides opportunities across multiple brands and locations globally.
Role Purpose
Deliver high-standard food and beverage service to guests while maintaining hotel standards for cleanliness, safety, and operational excellence. Support banquet and dining operations with professionalism and attention to guest needs.
Key Responsibilities
Service Delivery
- Deliver food and beverages service of high standard in accordance with departmental standards and procedures.
- Attend to guest needs, complaints and on-site requests and changes in a courteous and helpful manner.
- Ensure that guests receive the attention they require.
- Maintain complete knowledge of all F&B services, outlets, hotel services and features and hours of operations as they affect the areas of responsibility.
Setup & Maintenance
- Gather and transport all supplies needed for the setup of a function.
- Set up and unset function rooms, including table setting, according to established standards.
- Perform side duties as outlined in checklists.
- Ensure that all operating equipment is maintained.
- Ensure that all service and storage areas are kept safe, clean and locked.
Compliance & Reporting
- Report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
- Report to manager any kinds of deviation from set standard and procedures.
- Report any complaints, incidents or any other irregularities to the management.
- Communicate to superior any difficulties, guest comments and other relevant information.
- Comply with hotel and department policies and procedures at all times.
Operational Support
- Perform the functions of cashiering and dispensing of beverages as assigned by Banquet Management.
- Assist other Food & Beverage outlets in their operations within peak times when needed.
- Help implement work simplification and necessary changes.
- Carry out any other duties as and when assigned by the Management of the Hotel.
Teamwork & Relations
- Establish and maintain effective employee working relationships.
- Professionally behave with other members of staff, managers and directors.
Qualifications & Experience
- Average reading, writing and oral proficiency in the English language.
- Basic F&B product knowledge.
- Prior experience working with related systems is an asset.
Skills & Competencies
- Good communication and customer contact skills.
- Good problem resolution skills.
- Strong interpersonal skills and self-confidence.
- Guest oriented and service minded with attention to quality.
- Team player with strong interpersonal skills and attention to detail.
- Fluency in Arabic and English; additional languages are an added advantage.
- Strong interpersonal and problem-solving abilities.
Additional Information
- Must be well presented and professionally groomed at all times.
- Accor is an inclusive company committed to attracting, recruiting and promoting diverse talent.
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