Waiter

Role Overview

Waiter at IHG Hotels and Resorts, First Vignette Collection (Carlton Al Moaibed Hotel) in the Kingdom of Saudi Arabia.

Role Purpose

Deliver exceptional dining experiences by providing warm, professional, and attentive service to guests throughout their meal, ensuring every interaction reflects the hotel's commitment to hospitality and guest satisfaction.

Key Responsibilities

Guest Service

• Welcome and greet guests in a warm, friendly, and professional manner.
• Present menus, explain dishes, and provide recommendations based on guest preferences.
• Check on guest satisfaction throughout the dining experience and respond to requests promptly.
• Maintain a professional appearance and wear the hotel uniform with pride.

Order & Kitchen Coordination

• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams.
• Serve food and beverages in a timely manner while maintaining high service standards.
• Coordinate with kitchen, bar, and other departments to ensure smooth service flow.

Table & Station Management

• Prepare tables before service, ensuring cleanliness, proper setup, and presentation standards.
• Clear tables efficiently and reset them for the next guests.

Payment & Billing

• Handle guest bills accurately and process payments according to hotel procedures.

Compliance & Support

• Follow all food safety, hygiene, and health & safety standards at all times.
• Support team members and assist with additional duties as required by the Supervisor or Manager.

Qualifications & Experience

• Previous experience in a restaurant, hotel, or customer service role is preferred.
• Basic knowledge of food and beverage service is an advantage.

Skills & Competencies

• Strong communication and interpersonal skills.
• Customer-focused attitude with a friendly and professional demeanor.
• Ability to work efficiently in a fast-paced environment.
• Strong teamwork skills and attention to detail.
• Good command of English; Arabic is an advantage.
• Ability to stand and walk for long periods during service.

Additional Information

• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Competitive salary and full uniform provided.
• Room discounts available.
• Access to comprehensive training.
• Wellbeing support framework covering health, lifestyle, and workplace wellbeing.
• IHG Hotels & Resorts is an equal opportunity employer committed to inclusive teams and workplace diversity.