Waiter

Role Overview

Waiter/Waitress position with wasl (Viya), the UAE's leading golf and hospitality management group, operating championship golf courses, award-winning restaurants, and premium leisure facilities across Dubai and Abu Dhabi.

Company Overview

Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region's first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Viya is dedicated to innovation, sustainability, and excellence, connecting communities to extraordinary experiences and shaping Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

Role Purpose

Deliver warm, attentive, and professional food and beverage service to all guests, ensuring a high standard of hospitality at all times. Support a consistent guest experience through accurate order taking, timely service, strong product knowledge, and compliance with Dubai Golf service standards, hygiene requirements, and operational procedures.

Key Responsibilities

Guest Service

• Greet and acknowledge all guests warmly, using their names whenever possible, and maintain a friendly and approachable attitude throughout service.
• Ensure guests are seated comfortably and support them promptly with menus, water, and initial recommendations where applicable.
• Present menus confidently and provide clear explanations of dishes, daily specials, promotions, and suggested pairings.
• Take food and beverage orders accurately, confirm preferences and dietary requirements, and ensure special requests are communicated clearly to the kitchen and bar.
• Deliver food and beverages efficiently, checking presentation and accuracy before serving to the guest.
• Monitor guest satisfaction throughout the meal, conduct courtesy checks, and respond quickly to guest needs such as refills, replacements, or additional items.
• Handle guest concerns professionally and politely, resolving minor issues immediately and escalating to the Captain or Supervisor when required.
• Ensure consistent application of Dubai Golf's 4 Service Steps and service standards throughout the guest journey.

Operations

• Attend daily briefings and maintain awareness of reservations, VIPs, special requests, promotions, events, and operational updates.
• Prepare mise-en-place before service including station setup, cutlery and glassware checks, condiments, side stations, and section readiness.
• Ensure service areas remain clean, organised, and stocked throughout the shift, including stations, pass areas, side stands, and counters.
• Operate the POS system correctly by opening checks, inputting orders, modifying orders, applying correct table numbers, and closing bills accurately.
• Follow correct procedures for presenting and processing bills, ensuring all items are posted correctly to prevent revenue loss.
• Carry out table service tasks including setup, service, clearance, crumbing, and resetting tables according to outlet standards.
• Coordinate with the kitchen and bar to manage service timing, communicate delays, and ensure smooth flow of service.
• Support daily operational tasks such as polishing, stocking, and cleaning duties in line with opening and closing checklists.
• Assist with functions, banquets, and special events, supporting setup, service execution, and breakdown as required.

Product Knowledge

• Maintain up-to-date knowledge of menus, ingredients, cooking methods, allergens, portion sizes, and presentation standards.
• Develop confident knowledge of beverages including soft drinks, juices, teas, coffees, mocktails, cocktails, spirits, wines, and beer where applicable.
• Recommend items based on guest preferences and confidently provide alternatives for dietary requirements, including allergens and vegetarian options.
• Attend tastings, briefings, and training sessions to continuously strengthen product knowledge and service confidence.
• Understand outlet-specific offers, promotions, and seasonal menus to communicate accurately to guests.
• Demonstrate knowledge of club facilities and services to guide members and guests and improve overall experience.

Hygiene & Safety

• Follow Dubai Golf hygiene and food safety standards at all times, including correct handwashing and safe handling procedures.
• Maintain high cleanliness standards across workstations, service equipment, stations, and public areas during service.
• Handle glassware, crockery, cutlery, and trays correctly to prevent accidents, breakages, or damage.
• Ensure any spillages are cleaned immediately and hazards are reported to the Supervisor or Captain to prevent guest or colleague injury.
• Follow correct waste disposal procedures and assist with maintaining hygiene in back-of-house areas when required.
• Comply with health and safety guidelines, reporting incidents, injuries, or near misses according to procedure.
• Maintain awareness of cost control by minimising wastage, reporting breakages, and handling stock items responsibly.

Revenue & Upselling

• Apply consistent upselling techniques in a natural and guest-friendly manner to maximise revenue and improve guest experience.
• Promote desserts, coffee, premium beverages, upgrades, add-ons, and specials at the correct points of service.
• Recommend second rounds, refills, and meal enhancements when appropriate, ensuring guest satisfaction remains the priority.
• Ensure all items are recorded correctly on the POS and no items are missed or unposted.

Teamwork & Communication

• Maintain clear and professional communication with colleagues, Supervisors, Captains, kitchen, bar, and stewarding teams.
• Support colleagues during busy periods, assist with running food and drinks, clearing tables, and helping across sections when required.
• Share guest feedback, operational concerns, and improvement suggestions with the Captain or Supervisor to support service excellence.
• Contribute to a positive working environment by being respectful, cooperative, and reliable during shifts.
• Support new joiners or trainees by guiding them on basic service tasks and Dubai Golf standards where required.

Learning & Development

• Attend all mandatory training including food safety, hygiene, fire safety, service standards, and operational procedures.
• Actively seek coaching and feedback from Supervisors and Captains, applying feedback consistently to improve performance.
• Participate in product knowledge sessions and training to support confidence in upselling and guest recommendations.
• Stay updated on outlet operations, events, and function requirements by reviewing notices and staying aligned with management communication.
• Demonstrate a willingness to learn across departments where required, including service, bar, events, and cashiering.

Brand Standards

• Maintain correct uniform, grooming, and professional appearance in line with Dubai Golf grooming standards at all times.
• Demonstrate a polite, friendly, and respectful attitude when interacting with guests, colleagues, and management.
• Maintain a calm and professional approach under pressure, especially during peak service times.
• Uphold Dubai Golf's Mission, Vision, and Values through daily behaviour, service delivery, and guest interactions.
• Represent Dubai Golf positively by showing pride in the brand and consistently delivering service excellence.

Information Security Awareness

• Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
• Cooperate, coordinate, and share information with Internal and External Audit teams as appropriate and applicable.
• Attend Information Security Awareness sessions conducted by the wasl IT Department.
• Report all Information Security breaches, events, weaknesses, and incidents (actual or suspected) immediately to the IT Service Desk.

Additional Duties

• Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee, or projects.
• Participate as a Fire Marshall or First Aider when trained.

Qualifications & Experience

• High school education or equivalent.
• Previous experience in a reputable hotel or restaurant environment (preferred).
• Fluency in English, both verbal and written.
• Basic knowledge of food and beverage service standards.

Skills & Competencies

• Professional appearance and high standards of hygiene.
• Guest-focused, approachable, and positive attitude.
• Team player with strong interpersonal skills.
• Quick learner, adaptable, and able to work under pressure.
• Strong communication and attention to detail.

Additional Information

Reporting structure: Reports to Restaurant Manager, Outlet Supervisor, and Captain.

Does not supervise staff.

Viya has a thriving, multicultural workforce representing over 80