Waiter

Role Overview

Waiter at Radisson Hotel Group. The Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries.

Company Overview

The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future. The organization brings culture, spirit, environment and opportunities that empower employees to be their best, every day, everywhere, every time.

Role Purpose

Deliver excellent and attentive customer service to all guests, ensuring a welcoming and professional dining experience while maintaining high operational standards and coordinating seamlessly with hotel teams.

Key Responsibilities

Guest Service & Interaction

• Provide excellent and attentive customer service to all guests.
• Greet and seat guests warmly, assist with menus, and provide information about food and beverage offerings.
• Ensure a positive and personalized dining experience for every guest.
• Monitor guest satisfaction throughout the meal and proactively respond to additional needs.

Order Management & Service Delivery

• Take and process food and beverage orders accurately, ensuring all guest requirements are clearly communicated.
• Serve food and beverages promptly, professionally, and according to hotel standards.
• Demonstrate strong knowledge of the menu, including ingredients, preparation methods, allergens, and daily specials.
• Support upselling of food, beverages, promotions, and special offerings to maximize guest satisfaction and outlet revenue.

Guest Relations & Problem Resolution

• Handle guest inquiries, requests, and complaints professionally and efficiently, escalating issues when required.

Team Coordination & Operations

• Coordinate closely with the kitchen, bar, hostess, and management teams to ensure smooth service.
• Perform opening and closing duties, including table setup, side-station preparation, clearing, and maintaining service standards.

Facilities & Standards

• Maintain a clean, organized, and well-presented dining area throughout the service period.
• Follow all food safety, hygiene, health, and safety regulations at all times.
• Maintain a professional appearance, positive attitude, and friendly demeanor when interacting with guests and colleagues.
• Work efficiently and multitask in a fast-paced environment, particularly during peak service periods.

Qualifications & Experience

• Minimum 1–2 years of experience as a Waiter/Waitress in a 4- or 5-star hotel, luxury restaurant, or reputable hospitality environment.
• Diploma or certificate in Hospitality, Hotel Management, or a related field is preferred.

Skills & Competencies

• Excellent customer service and guest interaction skills.
• Good knowledge of food and beverage service standards and dining etiquette.
• Strong communication and interpersonal skills, with the ability to interact confidently with guests.
• Fluent English communication skills; additional languages, particularly Arabic, are an advantage.
• Ability to work effectively in a fast-paced and high-volume environment.
• Strong teamwork skills and the ability to coordinate effectively with Kitchen, Bar, F&B, and Management teams.
• Good knowledge of menu items, ingredients, allergens, and food safety practices.
• Ability to handle guest requests, feedback, and complaints professionally.
• Strong attention to detail when taking orders and ensuring accuracy in guest requirements.
• Good knowledge of health, hygiene, and food safety regulations.
• Well-groomed, professional, friendly, and confident in dealing with guests.
• Positive attitude, proactive approach, and a strong commitment to guest satisfaction and delivering exceptional service.

Additional Information

• Flexible to work shifts, weekends, public holidays, and extended hours according to business requirements.
• Exclusive global benefits including special hotel rates at Radisson hotels worldwide for employees and loved ones.
• Access to local perks and rewards tailored to your country.
• Investment in growth, learning, and career development.
• Inclusive workplace that celebrates diversity and fosters a sense of belonging through Employee Resource Groups and inclusion initiatives.