Visa Consultant, Retail Store

Role Overview

Visa Consultant, Retail Store at ATLYS, based in Dubai. You will be the in-store face of Atlys, welcoming walk-in travelers and guiding them through visa applications with a blend of sales expertise and hands-on support.

Company Overview

Atlys is building an AI-first platform to remove friction and uncertainty from travel. The mission is to enable every person on Earth to travel freely. To date, Atlys has processed visas for 1M+ travelers across 127 countries and is still in early stages of growth.

Role Purpose

Deliver a seamless in-store experience by welcoming walk-in travelers, educating them on visa options, assisting with applications on the spot, and turning confused customers into delighted ones through face-to-face interaction and confident product guidance.

Key Responsibilities

Customer Engagement & Sales

• Welcome walk-in customers and understand their travel and visa needs.
• Educate travelers on visa requirements, timelines, pricing, and Atlys' value proposition.
• Pitch products confidently to deliver sales expertise alongside application support.

Visa Application Support

• Assist customers with visa applications on-site, ensuring accuracy and completeness.
• Review travel documents and verify application details for error-free submissions.
• Resolve customer queries and concerns with empathy, patience, and professionalism.
• Identify and address problems on the spot, whether missing documents, urgent travel deadlines, or application errors.

Follow-Up & Communication

• Follow up with customers to keep them updated on their application status.
• Simplify complex visa processes for first-time applicants.

Store Operations & Knowledge

• Keep the store presentable, organized, and aligned with Atlys' brand standards.
• Stay current on visa regulations, travel policies, Atlys product updates, embassy and consulate procedures, and destination-specific entry regulations.
• Identify opportunities to improve the in-store experience and share feedback with the team.

Qualifications & Experience

• Minimum 2 years of experience in a customer-facing or front-desk role.
• Prior experience in visa processing, travel agencies, immigration consultancies, or related travel services is highly preferred.
• Familiarity with visa types (tourist, transit, business), documentation requirements, processing timelines, and common rejection reasons.
• Awareness of embassy and consulate procedures and destination-specific entry regulations is a strong plus.

Skills & Competencies

• Fluent in English with strong verbal and interpersonal skills.
• Proficiency in Hindi, Malayalam, and/or Tamil is highly preferred.
• Comfort using CRMs, digital application platforms, and support tools.
• High ownership, patience, and professionalism in every interaction.
• Proactive and calm problem-solving approach.
• Attention to detail in reviewing documents and verifying application information.
• Professional, well-groomed appearance fitting a premium retail environment.

Additional Information

• Contract Type: Full-time, rotational shifts and week-offs required.
• Schedule: 6 days per week, 9-hour shifts with 1-hour break.
• Competitive compensation and equity participation in value created.
• Comprehensive health insurance covering employee and family, plus annual preventive health check-up.
• Thoughtful leave policy with paid time off and company holidays.
• Learning and development credits for courses, books, conferences, and tools.
• High-spec equipment and software provided to support your work.