VIP Relationship Manager, CIS (Russian Speaking)

Role Overview

VIP Relationship Manager, CIS (Russian Speaking) at OKX. This is a sales and account management role focused on VIP retail clients in the CIS region.

Company Overview

OKX is a leading crypto exchange and developer of OKX Wallet, providing millions of users access to crypto trading and decentralized crypto applications (dApps). OKX is a trusted brand for hundreds of large institutions seeking access to crypto markets, backed by Proof of Reserves. OKX is part of OKG, a group that delivers blockchain value through products including OKX, OKX Wallet, and OKLink. The company operates across multiple global offices united by core principles: We Before Me, Do the Right Thing, and Get Things Done.

Role Purpose

You will own a portfolio of high-value trading accounts, building relationships with VIP retail clients in the CIS region, driving VIP upgrades, and actively prospecting new clients to grow OKX's presence. You will serve as the on-ground point of contact for CIS-based VIP traders, combining strong client servicing with a proactive sales approach while working closely with regional growth, product, and business intelligence teams.

Key Responsibilities

Client Management & Support

• Serve as a key point of contact for a portfolio of actively trading VIP clients, supporting their day-to-day needs and inquiries.
• Build and maintain strong client relationships through consistent communication, understanding client goals, and delivering tailored solutions.

Sales & Business Development

• Proactively identify and prospect new VIP-tier clients through outreach, events, and referrals, owning the full sales cycle from lead to onboarding.
• Drive VIP upgrades and upsell relevant product configurations to grow revenue from your client base.
• Support revenue targets by identifying growth opportunities within existing accounts and converting new high-value prospects.

Product Knowledge & Guidance

• Guide clients through OKX's product suite, VIP tier structure, fee benefits, and platform updates.

Strategic Collaboration & Insight

• Collaborate with Product, Engineering, and Marketing teams to relay client feedback and support platform improvements.
• Monitor competitor activity and market trends, sharing insights to sharpen OKX's VIP value proposition.

Events & Community

• Participate in regional online and offline events, activations, and business development activities.

Compliance & Operations

• Operate in compliance with company guidelines and regulatory requirements.

Qualifications & Experience

• 1–3 years of experience in sales, business development, or account management, ideally in crypto, finance, FX, or a related field.
• Basic understanding of trading products; familiarity with crypto exchanges or derivatives is a plus.

Skills & Competencies

• Strong interpersonal skills with the ability to build trust quickly and communicate clearly.
• Genuine hunger to sell: comfortable with outreach, pitching, and closing.
• Organized and able to manage multiple client relationships and tasks simultaneously.
• Comfortable with data: able to track pipeline, analyse client activity, and report on performance.
• Fluent in English and native Russian.

Additional Information

• Comfortable with business travel across CIS, MENA, SEA, or other regions as needed.
• Competitive total compensation package.
• L&D programs and education subsidy for employees' growth and development.
• Various team building programs and company events.
• Comprehensive healthcare schemes for employees and dependants.