Vice President, Pricing & Billing Product Manager, Transaction Banking

Role Overview

Vice President, Pricing & Billing Product Manager, Transaction Banking at Citi, based in Dubai. This role combines commercial pricing ownership with product management of Citi's Global Billing System across Middle East and Africa markets, spanning 25+ countries.

Company Overview

Citi is a global financial institution serving as a trusted partner to clients by responsibly providing financial services that enable growth and economic progress. The role sits within the MEA Platforms and Data Services Team.

Role Purpose

Lead end-to-end pricing strategy and billing platform management across MEA markets, influencing both revenue performance and client experience. Operate across sales, product, and operations to drive commercial outcomes and standardize billing delivery across a network of 25+ countries.

Key Responsibilities

Pricing Strategy & Commercial Leadership

• Lead comprehensive pricing strategies for cash management and commercial card deals, RFPs, rebids, and client pricing queries across MEA markets.
• Analyse portfolio pricing trends, wins, and losses to refine regional pricing strategies that minimize price compression and maximize wallet penetration.
• Design and execute client repricing programmes, managing the full cycle from cluster and global strategy through to client communications, negotiations, and implementation.
• Partner with Solution Sales Specialists, Sector Heads, and senior management to develop and present client value propositions and secure pricing approvals.
• Conduct client portfolio analyses to identify underutilization of Citi services, translating findings into targeted growth and repricing recommendations for senior management.
• Maintain and enhance cash pricing models and databases in collaboration with Product and Sales teams to ensure accuracy and commercial relevance.

Billing Platform & Operations

• Lead the rollout and governance of Citi's Global Billing System across non-GBS countries, coordinating with Technology, Operations, and Finance to deliver a consistent billing experience to clients.
• Manage a portfolio of billing improvement projects to enhance client access to pricing and billing information and drive standardization across the MEA network.
• Drive Pricing-to-Billing process simplification initiatives in partnership with billing operations, reducing revenue leakage and improving end-to-end efficiency.

Reporting & Analysis

• Produce reports, P&L analyses, and executive presentations to communicate pricing performance, billing progress, and strategic recommendations to senior stakeholders.

Qualifications & Experience

• Demonstrated experience in a pricing, product management, or market management role within transaction banking, with direct exposure to Cash Management and Commercial Cards.
• Bachelor's degree or equivalent university qualification.
• Experience coordinating cross-functional teams spanning Sales, Implementations, Billing, and Operations to deliver against shared commercial objectives.
• Proven ability to manage multiple priorities simultaneously in a fast-paced, deadline-driven environment with client-dictated timelines.
• Knowledge of additional Transactional Banking product areas including Receivables, Liquidity, Channels, or Trade.
• Experience working with technical documents, data standards, and electronic billing formats across multi-country environments.

Skills & Competencies

• Strong analytical capability with advanced Excel skills, including financial modelling, P&L analysis, and the ability to derive actionable insights from complex datasets.
• Ability to lead pricing discussions and commercial negotiations with senior internal and external stakeholders across multiple markets.
• Clear and compelling communicator with the ability to produce client-facing presentations and executive-level materials to a high standard.
• Experience with data visualization tools such as Tableau, or a background in data science, statistics, or a technical discipline that strengthens analytical output.
• Familiarity with project management principles and software development concepts, enabling effective collaboration with technology and operations teams.
• Proficiency in a language in addition to English, supporting engagement with cluster and country teams across EMEA.

Additional Information

• Full-time position.
• Hybrid working model with 3 days in the office and 2 days working remotely.
• Exposure to senior leadership and strategic decision-making across a global organization, with the opportunity to advise on high-priority growth and product initiatives.
• Access to Citi's learning and development programmes to build expertise across pricing strategy, transaction banking, and product management.
• Opportunity to lead high-visibility projects with measurable commercial impact across 50+ countries in the MEA region.
• Performance-driven environment where results are recognized and career progression is actively supported.
• Competitive localized benefits package based in Dubai, designed to support financial wellbeing and long-term career at Citi.
• Citi is an equal opportunity employer and committed to ensuring the workplace is where everyone feels comfortable coming to work as their whole self every day.