وصف الوظيفة
Role Overview
Vice President Digital Quality Control at QNB, Retail Banking Division, located in Doha, Qatar.
Company Overview
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa region. QNB Group operates through subsidiaries and associate companies in more than 31 countries across three continents. The bank serves up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines, with more than 28,000 employees. QNB maintains ratings from Standard & Poor's (A), Moody's (Aa3), and Fitch (A+). The bank ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine and sponsors various social, educational, and sporting events.
Role Purpose
The incumbent will be responsible for ensuring the quality and reliability of digital banking services, including online banking platforms, mobile apps, and other digital channels and products. This role involves leading the quality assurance strategy and operations within the Retail Digital Business Department, overseeing the development and implementation of quality assurance standards, testing procedures, and quality control measures to ensure the highest level of service delivery for all digital banking products and services. The role requires strategic planning, leadership, technical expertise, and deep understanding of digital banking operations.
Key Responsibilities
Strategy & Financial Performance
- Develop and implement a comprehensive QA strategy aligned with the bank's digital transformation goals.
- Collaborate with senior leadership to execute the digital strategy roadmap.
- Establish KPIs and best practices across quality assurance operations.
- Promote innovation, cost efficiency, and productivity within the QA function.
- Maintain a clear understanding of financial and non-financial performance factors.
Leadership & People Development
- Lead and manage the QA team, setting clear objectives and evaluating performance.
- Foster professional development and encourage innovative thinking within the team.
- Delegate authority appropriately and monitor performance outcomes.
Customer & Stakeholder Management
- Coordinate with project delivery departments to ensure quality delivery.
- Communicate quality metrics to senior management regularly.
- Liaise with internal and external stakeholders.
- Work closely with product managers and developers to deliver high-quality solutions.
- Ensure adherence to Service Level Agreements (SLAs).
- Maintain strong relationships across departments.
Quality Assurance Operations
- Collaborate with IT and development teams to integrate QA processes throughout the product lifecycle.
- Implement cutting-edge QA practices and technologies.
- Lead quality assurance frameworks focused on quality, security, and customer experience.
- Oversee test plans and automated testing initiatives.
- Drive continuous improvement and innovation within QA processes.
Compliance, Risk & Governance
- Ensure compliance with regulatory standards and internal policies including AML, data protection, fraud control, and conduct risk.
- Perform risk management in accordance with the Three Lines of Defence principle.
- Complete mandatory training and attend required seminars.
- Uphold data protection and confidentiality standards.
Professional & Organizational Responsibilities
- Maintain expertise in digital transformation, QA techniques, and digital banking technologies.
- Troubleshoot complex issues arising in digital quality assurance.
- Maintain high professional ethics to strengthen the bank's reputation.
- Perform other duties as assigned by management.
Qualifications & Experience
- Bachelor's degree from a recognized university, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
- Minimum of 12 years of relevant experience, ideally within a highly rated international bank.
Additional Information
- Closing Date: 12-Nov-2027.
- Required documents to attach: Resume/CV, Passport, ID Copy (Qatar residents only), Education Certificate, and other supporting materials as requested.