Vehicle Handover Specialist

Role Overview

Vehicle Handover Specialist at Ali & Sons Holding LLC, operating as Gulf Star Motors, a subsidiary bringing XPENG electric vehicles to the UAE. Based in Dubai and Abu Dhabi.

Company Overview

Gulf Star Motors is a subsidiary of Ali & Sons, serving as the authorized distributor of XPENG, a leading electric vehicle manufacturer known for cutting-edge technology and smart mobility solutions. The company is committed to delivering unparalleled service and premium driving experiences across its operations in Dubai and Abu Dhabi, with seamless support from purchase through after-sales service.

Role Purpose

Ensure a seamless and personalized vehicle delivery experience by preparing customers for their new vehicles, providing comprehensive product demonstrations, completing all required documentation, and coordinating across internal teams to execute professional handovers that create memorable customer experiences.

Key Responsibilities

Customer Engagement & Guidance

• Welcome customers professionally and guide them through the complete vehicle handover process.
• Explain vehicle features, functions, controls, and basic operations clearly and confidently.
• Address customer questions during the handover and provide appropriate follow-up support after delivery.
• Support test-drive coordination and assist with showroom presentation when required.

Product Demonstrations & Technical Support

• Demonstrate and assist customers with infotainment systems, Bluetooth, mobile applications, connectivity, and driver-assistance features.

Vehicle Preparation & Inspection

• Conduct vehicle inspection checklists before handover and ensure vehicles are clean, presentable, and delivery-ready.
• Coordinate with the Sales team to ensure vehicles are prepared and ready for scheduled customer handovers.

Documentation & Administration

• Ensure all required documentation, including registration, insurance, delivery receipts, and customer acknowledgments, is complete and properly filed.
• Collect all required customer signatures and acknowledgments upon vehicle delivery.
• Maintain accurate records of vehicle handovers and customer feedback.

Internal Coordination & Logistics

• Coordinate with Logistics, Workshop, and Detailing teams to ensure vehicles are delivered within agreed timelines.
• Coordinate personalized delivery arrangements, including welcome kits or merchandise where applicable.

Continuous Improvement & Development

• Identify opportunities to improve the vehicle handover process based on customer feedback and internal audits.
• Attend product knowledge, customer experience, and delivery training sessions regularly.
• Perform any additional duties assigned by the Delivery or Sales Manager.

Qualifications & Experience

• Education: Diploma or Bachelor's Degree.
• Experience: Minimum of 3 years of relevant experience in sales or customer-facing roles, preferably within the automotive or car sales environment.
• License: Valid UAE Driving License is mandatory.

Skills & Competencies

• Excellent customer service and interpersonal skills with the ability to confidently explain vehicle features and technology to customers.
• Strong communication, presentation, coordination, and problem-solving skills.
• Professional appearance and customer-focused approach.
• Fluency in English is essential; Arabic is preferred.
• Computer literate with the ability to use standard MS Office and relevant customer or vehicle management systems.