Universal Banker

Role Overview

Universal Banker position at ADIB, located at Dubai Mall Branch, Dubai. This role is open to UAE Nationals only.

Role Purpose

Provide exceptional customer service, identify and meet customer needs, and contribute to the overall success of the ADIB Branch. This role combines helpdesk and customer relationship officer functions under the branch development concept.

Key Responsibilities

Customer Service & Support

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries, concerns, and resolve issues effectively and efficiently.
• Proactively identify customer needs and offer relevant products and services.

Finance Products

• Execute Liability Onboarding.
• Facilitate Covered Card transactions.

Banking Services

• Address Debit Card inquiries.
• Handle Accounts General Inquiries.
• Send SMS to customers.
• Issue Police Letters for Returned Cheques.
• Manage Dispute Services.
• Set up, cancel, or amend Standing Orders.
• Process Funds Transfer and Telex Transfer requests.
• Arrange Installment Postponement.
• Issue Certificates.
• Issue E-Statements.
• Receive, deliver, and send Returned Cheques to CCU.
• Receive, deliver, and destruct Debit Cards and Cheque Books.

Sales & Additional Duties

• Conduct Assets Sales activities at nominal levels during 2025; targets and incentives to be discussed and agreed separately.
• Perform any other responsibilities entrusted by Branch management from time to time.

Skills & Competencies

• Knowledge of ADIB's Retail and Institutional Banking products and services.
• Knowledge of ADIB's Operational Policies and Procedures.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.

Additional Information

• This position is for UAE Nationals only.