UAE Nationals- Senior Personal Banking Advisor (RBG)- DBC -RAK Call Center. Client Experience and Conduct Group

Role Overview

Senior Personal Banking Advisor (RBG) with Mashreq in the Client Experience and Conduct Group, based at the DBC RAK Call Center. This role is open to UAE Nationals.

Role Purpose

To delight internal and external customers over the telephone by addressing their banking needs, resolving issues, and converting sales opportunities.

Key Responsibilities

Customer Engagement

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Clarify and explain procedures and products over the telephone.

Problem Resolution & Sales

• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.

Feedback & Development

• Capture and report customer feedback towards continual product development.

Qualifications & Experience

• University graduate, preferably with a finance, banking, or mathematics component.
• 1 to 3 years experience.
• Bilingual.

Skills & Competencies

• Very customer focused.
• Computer literate.
• Excellent communication skills.
• Strong listening skills.