UAE Nationals Only- Digital Customer Engagement -Manager- Injaz-Payments & Remittances- Central- Retail Banking Group

Role Overview

Digital Customer Engagement Manager at Mashreq, UAE Nationals Only. Central, Retail Banking Group, within Injaz Payments & Remittances.

Company Overview

The role operates within Mashreq's Digital Studio, working in a remittance squad alongside product, marketing, channel, and process optimization experts.

Role Purpose

Establish the Funds Transfer journey as the preferred platform for customer engagement, enabling customers to initiate domestic and cross-border payments through seamless digital experiences.

Key Responsibilities

Product & Channel Strategy

• Develop expertise across product, channel, and market specialisms to drive engagement.
• Optimize the Funds Transfer platform to support both domestic and cross-border payment capabilities.

Stakeholder Collaboration

• Work together with squad experts to achieve the remittance squad's mission.
• Partner across marketing, product management, and process teams to deliver integrated solutions.

Process Optimization

• Lead process optimization initiatives to enhance the customer engagement journey.

Qualifications & Experience

• Expertise in marketing, product management, channel optimization, or process optimization.

Skills & Competencies

• Digital product and customer engagement strategy.
• Cross-border and domestic payment systems knowledge.
• Channel management and optimization.
• Cross-functional collaboration.