(UAE Nationals Only)- Assistant Manager, Learning & Development.IC&OD - Learning & Development-People & Intellectual Capital Group

Role Overview

Assistant Manager, Learning & Development with the People & Intellectual Capital Group at Mashreq Bank in the UAE. This role is restricted to UAE Nationals only.

Company Overview

Mashreq Bank is a financial services organization with a People & Intellectual Capital Group focused on talent development and organizational learning.

Role Purpose

Support the design, delivery, administration, and governance of learning and development initiatives across the organization. Enhance employee capability, manage learning operations, support structured development programs, leverage learning technologies, and deliver an exceptional learning experience across the Bank.

Key Responsibilities

Learning Operations & Technology

• Manage and administer the Learning Management System (LMS) and other learning platforms to ensure seamless delivery of learning services.
• Manage learning nominations, registrations, course assignments, assessments, and surveys.
• Publish and maintain the annual learning catalogue and training calendar.

Program Coordination

• Coordinate and oversee learning programs, workshops, and development initiatives across the organization.
• Support the design, delivery, and facilitation of behavioural and professional development programs.
• Coordinate employee induction programs and ensure a positive onboarding learning experience.

Analytics & Reporting

• Track, analyze, and report learning metrics, dashboards, and training effectiveness using tools such as Excel and Power BI.

Stakeholder Management

• Partner with internal stakeholders to identify capability gaps and support learning needs analysis activities.
• Manage relationships with external training providers and ensure quality delivery of learning solutions.

Governance & Compliance

• Support compliance, audit, regulatory reporting, policy governance, and learning administration activities.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, Education, or a related discipline.
• Minimum 7 years of professional experience, preferably within Learning & Development, Talent Development, or Human Resources.
• Experience working within a large organization, preferably in the banking or financial services sector.
• Hands-on experience administering Learning Management Systems (LMS) and HR learning platforms.

Skills & Competencies

• Strong proficiency in data analysis and reporting.
• Advanced Microsoft Excel skills.
• Power BI proficiency.
• Ability to generate actionable learning insights.