TRICARE Beneficiary Services Representative - Bahrain

Role Overview

TRICARE Beneficiary Services Representative at Leidos in Bahrain. This requisition is for future openings; qualified applicants will be contacted and added to a pipeline for future vacancies.

Role Purpose

Provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA), ensuring that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

Key Responsibilities

Benefits & Enrollment

• Verify benefits and process enrollments, disenrollments, and portability transfers via Defense Online Enrollment System (DOES) and MHS Genesis.

Primary Care Management

• Follow Military Treatment Facility (MTF) guidelines to make individual and batch Primary Care Manager (PCM) updates.

Education & Customer Service

• Deliver guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Conduct informational briefings for in/out processing, maternity, and pre-separation/retirement events.

Claims Support

• Provide basic claims status updates and assistance.

Data Management

• Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.

Issue Assessment & Escalation

• Evaluate the level of assistance needed and refer or escalate complex issues for proper resolution.

Compliance & Training

• Comply with all HIPAA regulations and maintain confidentiality and proper handling of Protected Health Information (PHI).
• Complete Leidos and other required training courses on time.

Team Support

• Assist with remote support and train new team members as assigned.

Qualifications & Experience

• High School diploma or GED, or equivalent years of experience.
• U.S. Citizenship required.
• 3 or more years of customer service experience.
• Eligible to obtain an ID card allowing access to NSA Bahrain.
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
• Must meet all country-specific requirements.
• Preferred: Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Preferred: Work background in U.S. military healthcare delivery system, civilian managed care, medical or clinical environment, MHS Genesis, civilian healthcare systems, or medical claims.

Skills & Competencies

• Fluent in English with strong written and oral communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective at delivering presentations.
• Able to communicate tactfully with others in person and by phone.
• Self-starter capable of working independently and with minimal supervision.
• Strong organizational, time management, and multitasking abilities.
• High attention to detail.

Additional Information

• Only candidates with U.S. Citizenship can be considered for this role.
• Annual salary: $32,000 (not negotiable). Pay range for this job level is $31,850.00 to $57,575.00.
• Full details are available on the employer's original posting.