Tribe Lead

Role Overview

Tribe Lead at Wasl, Dubai. Reports to the Director – Business Excellence and Transformation. The Tribe Lead drives strategic direction, leadership, and coordination of multiple squads to deliver measurable business outcomes and enhance customer satisfaction within the Business Excellence and Transformation Department.

Company Overview

Wasl was founded on May 25, 2008, from the union of the Dubai Development Board and Real Estate Department, with the mission to transform Dubai into a more captivating destination for residents, businesses, and visitors. Wasl stands as one of Dubai's largest and most diversified real estate management companies, overseeing an expansive portfolio of landmark assets entrusted by DREC and other esteemed partners. The organization is committed to being an active contributor to Dubai's thriving economy, fostering enduring relationships with valued stakeholders through a customer-centric approach rooted in trust, respect, and relentless pursuit of innovation.

Role Purpose

The Tribe Lead translates Wasl's strategic vision into actionable squad-level plans, empowers cross-functional teams, and strengthens Agile ways of working across the tribe. By optimizing communication, removing impediments, and promoting collaboration and continuous improvement, the role enables squads to deliver high-quality, impactful solutions aligned with tribe objectives and organizational priorities, including major enterprise platform implementations such as Unifier, SAP S4 Hana, Jaggaer, Salesforce, and Success Factors.

Key Responsibilities

Strategy and Alignment

• Ensure squad activities and priorities are aligned with Wasl's strategic objectives by translating enterprise vision into actionable tribe and squad-level plans that deliver mission-critical outcomes.
• Translate enterprise strategy into tribe priorities, roadmaps, and squad-level delivery plans.

Squad Enablement and Leadership

• Empower squad members to make autonomous decisions, take ownership of deliverables, and drive innovation within their defined scope and governance.
• Support Agile practices by guiding squads in adopting Agile principles, facilitating key ceremonies, and reinforcing best practices for continuous delivery and predictable outcomes.
• Enable autonomy, mentor squads, and reinforce Agile behaviours and a high-performance culture.

Collaboration and Coordination

• Foster cross-functional collaboration by enabling knowledge sharing, joint problem-solving, and coordination across squads to enhance Agile delivery and reduce silos.
• Facilitate alignment across squads and stakeholders to manage dependencies and optimize delivery flow.

Impediment Management and Governance

• Identify, escalate, and remove impediments that hinder squad efficiency and productivity, creating an environment that supports high performance and quality outcomes.
• Establish governance, track milestones, and provide leadership with clear reporting and insights.
• Make decisions related to squad prioritization, dependency management, delivery coordination, and impediment removal within agreed governance and strategic parameters.

Stakeholder and Leadership Engagement

• Act as the liaison between squads and senior leadership by providing transparent progress updates, insights, and reporting on milestones, outcomes, risks, and dependencies.
• Manage stakeholder expectations and ensure alignment on priorities, delivery, and outcomes.

Performance and Metrics Management

• Establish and monitor performance metrics (KPIs/OKRs) for squad performance, business outcomes, and customer satisfaction, using data to drive accountability and improvements.
• Define and monitor KPIs/OKRs and use data to drive accountability and continuous improvement.

Risk and Delivery Management

• Manage risks by identifying uncertainties and delivery bottlenecks, developing mitigation plans, and aligning risk responses with organizational priorities and timelines.
• Lead cross-functional delivery for CRM and/or super app implementation, ensuring adoption, integration readiness, and value realization.

Continuous Improvement

• Drive continuous improvement by leading retrospectives, implementing learnings, optimizing processes, and encouraging experimentation to elevate squad performance over time.
• Lead retrospectives and embed improvements to enhance delivery speed, quality, and outcomes.

Financial Accountability

• Support planning and tracking of tribe-level initiative delivery within approved resource and budget parameters where applicable.
• Ensure delivery focus remains on measurable value, efficiency, and outcomes aligned with transformation objectives.

General Responsibilities

• Perform any additional responsibilities associated with this role or work assignment as directed by the Line Manager in line with business needs.

Qualifications & Experience

Essential

• Bachelor's Degree in Business Administration, Engineering, IT, or related field.
• 10–15 years of experience in transformation, program/project delivery, or Agile delivery environments.
• 5–7 years of leadership experience managing cross-functional teams and complex delivery portfolios.
• Prior experience in implementation of major platforms such as Unifier, SAP S4 Hana, Jaggaer, Salesforce, or Success Factors (end-to-end delivery and/or major release leadership).
• Strong working knowledge of Agile principles, delivery governance, and performance measurement (KPIs/OKRs).
• Agile certification (e.g., SAFe, Scrum@Scale, Scrum Master/Agilist) or equivalent.

Desirable

• Master's Degree (MBA or related discipline).
• Lean Six Sigma and/or Change Management certification.
• Experience delivering transformation programs within UAE/GCC context.

Skills & Competencies

• Lead and coordinate multiple squads using scaled Agile practices to deliver business outcomes (Advanced).
• Translate enterprise strategy into tribe priorities, roadmaps, and squad-level delivery plans (Advanced).
• Enable autonomy, mentor squads, and reinforce Agile behaviours and a high-performance culture (Advanced).
• Facilitate alignment across squads and stakeholders to manage dependencies and optimize delivery flow (Advanced).
• Establish governance, track milestones, and provide leadership with clear reporting and insights (Advanced).
• Define and monitor KPIs/OKRs and use data to drive accountability and continuous improvement (Advanced).
• Identify delivery risks and remove blockers, escalating critical issues appropriately (Advanced).
• Lead retrospectives and embed improvements to enhance delivery speed, quality, and outcomes (Advanced).
• Manage stakeholder expectations and ensure alignment on priorities, delivery, and outcomes (Advanced).
• Lead cross-functional delivery for CRM and/or super app implementation, ensuring adoption, integration readiness, and value realization (Advanced).

Additional Information

Reporting and Staff

• Direct Reports: TBC.
• Total Reports: TBC.

Working Environment and Decision-Making

• Operates in a fast-paced transformation environment, coordinating multiple squads delivering concurrent initiatives and outcomes.
• Escalates material risks, cross-entity dependencies, and major resourcing or scope decisions to the Director – Business Excellence and Transformation.

Key Working Relationships

• Internal: Director – Business Excellence and Transformation, Business Excellence & Transformation team, Transformation Office, Digital/IT stakeholders, Business Unit Leadership, Product Owners, Squad Leads, Cross-functional Squad Members.
• External: Consultants, technology/delivery partners, vendors (as required for transformation initiatives, including Unifier, SAP S4 Hana, Jaggaer, Salesforce, Success Factors).