وصف الوظيفة
Role Overview
Travel Consultant at Al Tayer Group, Dubai, UAE. The role exists to provide customers with information on travel options, assist them in selecting routes and airlines suited to their budgets, process tickets, and sustain customer patronage while reaching sales targets.
Role Purpose
Deliver expert travel consultation to customers by identifying suitable travel options within their budget constraints, processing bookings efficiently, and maintaining high service quality to drive customer retention and achieve sales objectives.
Key Responsibilities
Customer Consultation & Sales
- Provide customers with information on various travel options available.
- Assist customers to choose the most suitable route and airline according to their budget and needs.
- Process tickets in time to enable customers to make well-informed decisions on their travel.
- Make proposals to clients to limit the cost of travel or offer services to reduce add-on costs such as airport pick-ups and hotel accommodation.
Customer Relationship Management
- Maintain an up-to-date database on all regular customers pertaining to their bookings, frequent traveler numbers, and meal and seat preferences.
- Offer personalized service to sustain continued customer patronage.
- Receive and process customer feedback after completion of travel to gauge their views and opinions on the level and quality of service offered.
- Follow-up with defaulting customers to collect overdue payments.
Compliance & Administration
- Comply with all administrative policies and procedures relating to ticketing and collection of cash and cheques from customers.
- Avoid discrepancies and disputes and maintain transparency in all transactions dealing with money.
Professional Development
- Update product knowledge and general information on latest developments, rules, and regulations pertaining to the travel industry.
- Offer precise advice that suits customers' needs and ensures their satisfaction.
Qualifications & Experience
- Intermediate or A Levels education.
- 3–5 years of experience in the travel industry.
- IATA certification would be an advantage.
Skills & Competencies
- Customer service and consultation.
- Ticketing and booking systems proficiency.
- Budget analysis and cost optimization.
- Database management.
- Knowledge of travel industry regulations and procedures.
- Cash and payment handling.
- Follow-up and collections management.
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