Transformation Success Engineer (TSE)

Role Overview

Transformation Success Engineer at Palo Alto Networks. This role is remote.

Company Overview

Palo Alto Networks is a cybersecurity company united by a mission to protect the digital way of life. The company operates at the intersection of innovation and impact, solving real-world problems with cutting-edge technology. Core values include Disruption, Collaboration, Execution, Integrity, and Inclusion. AI is woven into the fabric of everything the organization does.

Role Purpose

As a Cortex Transformation Engineer within the Global Transformation Practice, you ensure enterprise customers undergo flawless migration and security operations transformation to modern platforms. Operating within a synchronized global model, you own the end-to-end customer transition lifecycle, compressed into a high-velocity sprint, combining deep technical engineering acumen with exceptional customer-facing delivery.

Key Responsibilities

Technical Migration & Integration

• Execute technical migration of customer environments from legacy to modern platforms.
• Own policy mappings, data retention configurations, API setups, and log ingestion validations against Palo Alto Networks "Golden Standard" design templates.

Operationalization & Delivery

• Bridge the gap between implementation and true platform adoption by running practitioner-focused "Day in the Life" (DITL) workshops.
• Educate customer teams on native platform workflows, alert triage, incident response, Agentic-AI and automated playbooks using both 1-on-1 and cohort-based delivery models.

Value Realization

• Lead highly structured Value Realization sessions with customer technical stakeholders.
• Leverage native platform dashboards to mathematically demonstrate ROI, security efficacy and operational efficiency to secure formal project sign-off and customer delight.

Qualifications & Experience

• Professional-level technical acumen with security operations infrastructure, cloud migrations, or technical consulting.
• Hands-on expertise with the Palo Alto Networks portfolio (Cortex XDR/XSIAM, Prisma Cloud, or Strata) or direct competitive migration experience.
• Strong technical background in security automation, including execution of CLI scripting, Python, and REST APIs for bulk policy configuration and data modeling.
• Excellent customer-facing communication skills with a proven ability to run technical workshops and maintain strong executive presence.
• A "scale mindset" with a focus on using artificial intelligence and automation, developing reusable playbook concepts, and authoring technical documentation.

Additional Information

• This position is not eligible for immigration sponsorship. Palo Alto Networks will not sponsor applicants for work visas for this role.
• Palo Alto Networks is an equal opportunity employer and is committed to providing reasonable accommodations for all qualified individuals with a disability.