Territory Lead, Trauma & Extremities, Western region (Jeddah)

Role Overview

Territory Lead, Trauma & Extremities, Western Region at Stryker, located in Jeddah. This position operates on a hybrid work flexibility model.

Role Purpose

Support the growth of the Trauma & Extremities Division in the Western Region of Saudi Arabia by establishing and maintaining customer relationships, executing regional sales targets, and delivering comprehensive product and post-sales support.

Key Responsibilities

Customer & Relationship Management

• Establish and develop relationships with current and potential customers in the area of responsibility and maintain continuity.
• Plan, implement, and report customer and partner visits and demos in accordance with sales targets and customer demands.
• Communicate scientific support requests and plans to the marketing department in the regions where you work and support the process.

Sales Execution & Reporting

• Track trends, competitors, and product developments and legal regulations in the area of responsibility and report to manager.
• Carry out sales-related activities in accordance with regional sales targets determined in line with company strategies and prepare sales reports requested by manager.
• Evaluate requests for proposals from customers and partners and prepare a complete list of materials according to customer needs.

Procurement & Project Support

• Inform customers about purchasing methods including tender, intermediate purchase, leasing, and external purchase options.
• Cooperate with the tender department on projects decided to be procured and support completion and reporting.
• Keep track of material delivery dates and inform customers.

Product Delivery & Training

• Carry out delivery and installation of materials.
• Provide post-sales user training for product portfolio.
• Attend surgery cases.
• Prepare Congress and Demo materials, use them appropriately, and deliver materials to storehouse in sterilized and non-damaged condition.

Collections & Financial Management

• Bring customer bills to the accrual stage.
• Follow up collections with the Finance and Accounting department to ensure payments are made at given due dates.

Quality & Feedback Management

• Communicate customer feedback and complaints to the Quality Management Representative and Manager.
• Evaluate feedback in your area of responsibility, take necessary actions, and report them to the customer and related persons.

Logistics Support

• Provide support to the logistics team when needed.

Qualifications & Experience

• Bachelor's degree in business, medical, or related field.
• Minimum 2 years of commercial experience as territory lead or similar role.
• Experience in Orthopaedics industry including Trauma, Extremities, Joint Replacement, or related areas.

Skills & Competencies

• Proficiency in English.

Additional Information

• Travel requirement: 30%.
• Preferred experience in Trauma & Extremities.