وصف الوظيفة
Role Overview
Territory Lead Instruments/NSE, Central Region, KSA at Stryker. Field-based position.
Role Purpose
Drive sales of the Instruments/NSE portfolio in the KSA Central Region by establishing and maintaining customer relationships, executing regional sales targets, and managing the complete customer lifecycle from proposal through post-sales support.
Key Responsibilities
Sales & Business Development
- Establish and develop relationships with current and potential customers in the territory and maintain continuity.
- Carry out sales-related activities in accordance with regional sales targets determined by company strategy.
- Prepare sales reports requested by the manager.
- Evaluate requests for proposals from customers and partners in the territory.
- Prepare a complete list of materials according to customer needs.
Customer & Territory Management
- Track trends, competitors, product developments, and legal regulations in the territory and report findings to the manager.
- Plan, implement, and report customer and partner visits and product demonstrations in accordance with sales targets and customer demands.
- Keep track of material delivery dates in the territory and inform customers of schedules.
- Inform customers about purchasing methods (tender, intermediate purchase, leasing, external purchase) and cooperate with the tender department on procured projects.
Delivery & Installation
- Carry out delivery and installation of materials.
- Provide post-sales user training.
- Attend surgical cases.
Financial & Administrative Management
- Bring customer bills to the accrual stage.
- Follow up collections with the Finance and Accounting department to ensure payments are made at specified due dates.
Quality & Feedback
- Communicate customer feedback and complaints to the Quality Management Representative and Manager.
- Evaluate feedback within the territory, take necessary actions, and report outcomes to customers and relevant parties.
Marketing & Logistics Support
- Prepare Congress and Demo materials.
- Use materials appropriately and deliver them to the storehouse in sterilized and undamaged condition.
- Communicate scientific support requests and plans to the marketing department in the regions of operation and support the process.
- Provide support to the logistics team when needed.
Qualifications & Experience
- Bachelor's degree in business, medical, or related field.
- 1–3 years of experience.
- Experience in a relevant field.
Skills & Competencies
- Proficiency in English.
- Proficiency in MS Office programs.
- Strong communication skills.
- Works collaboratively with others to achieve business objectives using communication and diplomacy skills.
- Evaluates situations using multiple sources of information.
- Acts with integrity and keeps commitments in a timely manner.
- Customer focus.
- Team player.
- Open to change and highly responsible.
Additional Information
- KSA driving license required.
- 80% travel percentage.
- Good understanding of procedures and concepts within own discipline to be acquired through job-related training and on-the-job experience.
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