Teller.Business Support.Operations

Role Overview

Teller position in Business Support Operations at Mashreq, responsible for delivering accurate and efficient counter service while maintaining strict cash handling controls and fraud vigilance.

Role Purpose

To process all counter transactions accurately and swiftly in accordance with established procedures, manage customer expectations, and maintain zero cash differences through diligent handling and reconciliation of all cash and security items.

Key Responsibilities

Transaction Processing

• Process all counter transactions accurately and swiftly in accordance with laid down procedures.
• Strive towards reducing wait time and serve time by efficient processing of all transactions.
• Ensure accurate delivery of cash to customers at all times.

Customer Service

• Strive towards managing customer expectation for each interaction.
• Provide continuous feedback and seek guidance, assistance and approval from direct supervisor on any irregular or suspicious transaction.

Cash Management & Reconciliation

• Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions.
• Ensure cash shortages and excesses both at counter and ATM are at zero.
• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking, scrutiny and investigation.

Risk & Compliance

• Be vigilant and alert on any possible frauds and risks.
• Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.

Qualifications & Experience

• 1–3 years of experience in handling cash related functions.

Skills & Competencies

• Knowledge of all instruments handled at the counter.
• Good customer service skills.
• Detail oriented and quick with numbers.
• Very vigilant and alert.
• Ability to work under pressure.
• Ability to handle routine work with the same enthusiasm and vigour.
• Knowledge of processes related to financial transactions.
• Good communication and interpersonal skills.