Teller - Emiratized Role

Role Overview

Teller (Emiratized Role) at First Abu Dhabi Bank (FAB), based at a branch location.

Role Purpose

The Teller delivers efficient and accurate banking services to customers at the branch. This position processes cash and teller transactions securely, maintains operational compliance, and supports branch service excellence. The role contributes to customer satisfaction, operational accuracy, and achievement of key branch performance indicators.

Key Responsibilities

Cash & Transaction Processing

• Process cash deposits, withdrawals, transfers, and cheque transactions accurately.
• Process foreign currency transactions accurately.
• Perform daily reconciliation of cash, valuables, and teller transactions to ensure operational accuracy.

Customer Service & Sales

• Deliver excellent customer service and support branch service quality and customer satisfaction targets.
• Promote and assist customers with FAB digital banking channels and self-service solutions.
• Identify customer needs and refer potential sales opportunities to relevant branch teams.

Compliance & Risk

• Ensure compliance with AML, KYC, operational risk, and regulatory requirements.
• Report suspicious transactions and safeguard customer information in line with bank policies.

Branch Operations

• Support audits, cash counts, reporting requirements, and branch operational activities.

Qualifications & Experience

• High school diploma or equivalent.
• Minimum 2 years of banking experience in a teller, cashier, or similar role.
• Strong knowledge of cash handling and teller operations.
• Understanding of banking regulations, AML, KYC, and operational controls.

Skills & Competencies

• Good customer service and communication skills.
• Experience in branch banking environments.
• Familiarity with digital banking products and channels.
• Sales referral or cross-selling experience.
• Knowledge of foreign currency and remittance transactions.
• Ability to work effectively in a fast-paced customer-facing environment.