وصف الوظيفة
Role Overview
Teller - Emiratized position at First Abu Dhabi Bank (FAB), the largest bank in the UAE.
Company Overview
First Abu Dhabi Bank is the largest bank in the UAE and one of the world's largest and safest financial institutions. FAB offers a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. The organization is committed to excellence and innovation, providing top-tier financial solutions to clients globally.
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of stakeholders to "Grow Stronger." FAB embraces the needs of customers across the globe with a sense of responsibility and confidence driven by extensive expertise. The bank places customers at the core of its activities, celebrates achievements, and empowers employees to deliver leading solutions. FAB has structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally.
Role Purpose
The Teller role exists to manage cash operations, render proper service to customers whenever needed, and process financial transactions with accuracy and compliance.
Key Responsibilities
Cash Management
- Process cash withdrawals and deposits in UAE Dirhams and Foreign Exchange.
- Conduct cash withdrawal and lodging with Vault and Main Safe.
- Perform end-of-day reconciliation of cash and valuables.
- Ensure correctness of cash requested and received from Vault and its related postings.
- Manage 100% error-free transactions while ensuring no income leakage during processing.
Transaction Processing
- Process cheque deposits and inter-account transfers.
- Process Bills and Cheques for collection in both inward and outward directions.
- Post Inward and Outward Clearing Cheques in Dirhams and Foreign Currency.
- Process Returned Cheques in accordance with the A&OM.
- Post Debit and Credit vouchers and non-financial data sheets.
- Conduct hand filing of documentation.
- Provide services related to Demand Drafts, Telegraphic Transfers, Standing Instructions, related transactions, IPO processing, and Returned Outward Clearing.
Customer Service & Engagement
- Meet customers, understand their needs, and provide services in accordance with the A&O manual and other procedures.
- Answer the branch's telephone in a professional manner while assisting customers with their queries.
- Represent FAB values and follow customer obsessed methodology to ensure a high level of customer experience at all times with zero customer complaints.
- Ensure assigned NPS target is achieved.
- Actively encourage all customers to use alternative channels such as ATM, CDM, Mobile, and Online banking to reduce traffic in the branch and call center calls.
- Carry out online demonstrations and assist with mobile app demonstrations and customer downloads.
Lead Generation & Sales
- Ensure assigned referral target is met by possessing full product and service knowledge of retail products.
- Provide accurate information to customers at all times.
- Capture potential leads.
- Achieve monthly targets to onboard customers to Online and Mobile applications.
Compliance & Operations
- Manage Compliance, Audit, Risk, and transaction process requirements.
- Interact with colleagues and internal stakeholders.
- Ensure completion of mandatory trainings.
- Execute any other duties and responsibilities assigned by Branch Management.
Qualifications & Experience
- High School graduated.
- 1-2 years' relevant experience in the banking sector.
- Familiarity with bank products, customer experience, and related policies and procedures.
Additional Information
- This is an Emiratized position, with FAB offering structured plans for the recruitment and career progression of Emirati talent.
- FAB provides unique career choices, a chance to innovate, and craft solutions for the future in a performance-based culture.
- Learning and development initiatives support all employees through training and skill development, whether experienced professionals or those just starting their careers.