Telesales Officer (Outsource role)

Role Overview

Telesales Officer (Outsource role) with ADIB, located in Jafza, Dubai.

Role Purpose

Participate in the achievement of tele-calling activities assigned to the Telesales Unit, driving sales growth and customer retention through outbound contact.

Key Responsibilities

Sales Execution

• Execute tele-calling activities as assigned to the team.
• Enhance ENR and Takaful sales and card activation rates.
• Ensure minimum requirement of calls are made.

Customer Management

• Control customer attrition.
• Resolve customer complaints through effective customer service.

Compliance & Quality

• Ensure compliance with bank policies and procedures.
• Adhere to guidelines and maintain call quality while interacting with clients.
• Ensure deliverables are of the right level of service.

Team & Culture

• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

Qualifications & Experience

• Previous banking experience in a similar role.
• Fair understanding of products and services provided by the bank.
• Understanding of customer relationships.

Skills & Competencies

• Excellent communication skills.
• Good problem-solving skills.
• Display flexibility in dealing with clients and other team members.
• Customer service skills.
• Good interpersonal and convincing skills.
• Basic MS Office skills.

Additional Information

• Outsourced role.