وصف الوظيفة
Role Overview
Telesales Executive at Ghobash Group, based in the United Arab Emirates.
Company Overview
Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group became a leading office automation solutions provider for the UAE market. By embracing the printing industry's digital transformation, GCG-DDS developed expertise in integrating digital enterprise solutions into client businesses. GCG-DDS expanded into two focused areas under the Ghobash Group holding company. Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, guiding clients with the most comprehensive portfolio of business information management technology in the UAE.
Role Purpose
Drive revenue growth by promoting and selling print products and services to existing and potential customers through outbound telesales, meeting monthly sales targets while building and maintaining strong customer relationships.
Key Responsibilities
Sales & Revenue
- Achieve monthly sales targets by promoting and selling print products and services to existing and potential customers through outbound calls.
- Generate qualified leads and maintain a robust sales pipeline through proactive prospecting and follow-ups.
- Develop ability to learn about products and services and describe or explain them to prospects.
Customer Relationship Management
- Build and maintain strong customer relationships by providing accurate information, timely support, and exceptional service.
- Resolve issues and address complaints through outstanding negotiation skills.
Administration & Reporting
- Maintain updated sales records and reports in the CRM system, ensuring visibility of daily activities, opportunities, and performance against targets.
Qualifications & Experience
- Bachelor's degree in any discipline from a recognised University or Institution.
- Proven experience of 2–3 years as a telesales representative or other sales or customer service role.
- Proven track record of successfully meeting sales quota preferably over the phone.
Skills & Competencies
- Proficient in Microsoft Office.
- Good knowledge of relevant computer programs, including CRM software and telephone systems.
- Excellent knowledge of English.
- Excellent communication and interpersonal skills.
- Outstanding negotiation skills.
- Cool-tempered and able to handle rejection.