Telesales Agent (Cars)

Role Overview

Telesales Agent (Cars) at Bayut | dubizzle in the United Arab Emirates.

Company Overview

Bayut and dubizzle are iconic, homegrown brands with a strong presence across the seven emirates in the UAE. As part of Dubizzle Group, they operate alongside five classified brands collectively serving more than 123 million monthly users. The organization is committed to delivering the best online search experience and connecting millions of users across the country.

Role Purpose

Generate revenue by actively engaging with potential and existing customers through outbound calls. Convert leads into acquisitions, meet and exceed targets, and build strong customer relationships.

Key Responsibilities

Sales & Revenue Generation

• Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products and services.
• Convert outbound calls and inquiries into sales opportunities.
• Handle objections professionally, negotiate terms, and close deals efficiently.
• Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships.
• Meet and exceed daily, weekly, and monthly targets and KPIs.

Customer Relationship Management

• Provide excellent customer service by understanding customer needs and offering tailored solutions.
• Assist customers with inquiries, complaints, and post-sales support to ensure customer satisfaction.
• Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools.
• Collaborate with the purchase team to align on lead conversion strategies.

Professional Development & Collaboration

• Stay up to date on product knowledge, sales techniques, and industry trends to improve performance.
• Participate in team meetings, training, and coaching sessions to enhance skills and performance.

Qualifications & Experience

• Minimum high school diploma; bachelor's degree is a plus.
• 2+ years of experience in Telesales, Call Center, or Customer Service.
• Demonstrated ability to exceed sales goals in a high-pressure telesales environment, ensuring consistent and sustainable performance.

Skills & Competencies

• Strong understanding of sales techniques, customer engagement, and CRM systems.
• Well-versed in handling objections and closing sales effectively.
• Excellent verbal and written communication skills in English.
• Strong negotiation and persuasion skills.
• Efficient time management and multitasking abilities.
• Strong teamwork and collaboration skills.
• Highly motivated with passion for sales and customer engagement.
• Persistent and resilient in achieving sales goals.
• Hardworking, proactive, and eager to exceed expectations.
• High level of resilience and adaptability.
• Ability to work under pressure and meet targets.

Additional Information

Benefits

• Competitive tax-free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the Emirates.
• Rewards and recognition programs.
• Learning and development opportunities.
• Fast-paced, high-performing team environment.
• Multicultural environment with over 60 different nationalities.

Bayut and dubizzle is an equal opportunity employer committed to creating an inclusive environment for all employees.