Telephone Operator

Role Overview

Telephone Operator at IHG Hotels and Resorts, Kimpton Doha, Qatar. The hotel features 283 guest rooms, including suites and serviced apartments, and multiple dining options in the Qatari capital.

Company Overview

IHG Hotels and Resorts is experiencing strategic rapid growth of its luxury brands in Qatar. Kimpton is part of the Luxury & Lifestyle Collection, known for distinguished design, superlative style, and warm and genuine service.

Role Purpose

Manage all incoming and outgoing communications for the hotel, ensuring professional and courteous handling of guest calls, wake-up call coordination, and general telephone requests while maintaining confidentiality and supporting the guest experience.

Key Responsibilities

Guest Communication

• Handle all incoming and outgoing calls professionally and courteously.
• Assist guests with international calls, directory enquiries, and general telephone requests.
• Promote hotel services and facilities to guests.

Call Coordination

• Record and coordinate guest wake-up calls accurately and on time.
• Page guests and staff members in coordination with the relevant departments.

Guest Service

• Handle guest requests and complaints promptly while maintaining guest privacy and confidentiality.

Administrative Operations

• Maintain accurate daily records, logbook entries, hotel information, and airline schedules.
• Ensure the cleanliness and proper operation of the work area.

Qualifications & Experience

• Minimum 1 year of experience in a similar Telephone Operator or hotel position.

Skills & Competencies

• Good verbal and written communication skills in English.
• Knowledge of Arabic, with the ability to communicate with Arabic-speaking guests preferred.
• Excellent telephone etiquette and customer service skills.
• Strong interpersonal skills with a professional and friendly attitude.
• Good computer and business center equipment skills.
• Ability to work efficiently under pressure while maintaining guest confidentiality and attention to detail.

Additional Information

• Competitive salary.
• Full uniform provided.
• Impressive room discounts.
• Comprehensive training.
• IHG is committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing.